RefillsReviews of refills.com

Onboarding process was very easy. I was VERY impressed. And THEN the wait! It has been over two weeks since my prescription was sent to the pharmacy. I have now been off of my semaglutide for 2 weeks and my progress is now reversing. I am so frustrated. No response via the chat. I have a very hard time recommending Refills.com to any prospective customers.

I am very disappointed as I have been on treatment in past with different service with wonderful results. I was looking for better prices so went to Refills, you get what you pay for. I have had no results, and when I try to contact them through the chat, I get no response. I am definitely going back to previous service. This was a complete waste of money.

Refills recently stole $417 from me from a canceled shipment. Accoun5 and everything has been closed but no refund and the will not call me back. Leaving this message everywhere to warn people. Don't use this scammy company . Edit after refills.com responded they finally responded to my email. However I have still yet to receive any kinda of refund from them. They keep claiming the refund was issues 1/26/26 however after talking with my credit card company they say no refund has been issued at all. This company will scam you out of your money. Do not use this terrible company. There are many other people I have found online saying similar things happend to them.

Wish I had read these reviews before ordering. Over 3 weeks still never got my order. After few inquiries they stopped responding to any of my messages to cancel and be refunded I had to open a dispute. I would not recommend or ever try this company again if meds can take some time they should advise people before charging and definitely don’t just ignore messages very unprofessional. Funny how they don’t respond to your chat messages or the phone but they seem to reply to these reviews.

Complete scam. They are extremely quick to take your money, then all of a sudden they are experiencing delays? Still charged me. I’ve been waiting 2 weeks for any response from support. They are crooks and need to be exposed. Please save yourself the trouble and go anywhere else for your medications.

appears to be total scam. Ordered medication easily, but once they charged for it.... they disappeared. No correspondence, no chat, no text, no email about when or even if would receive the medication. No customer service.... nothing !ggg

They do not respond. I tried contacting the doctor and support with concerns on side effects but no one responded. Not to mention my order is a week late with no ETA for delivery. When calling no one answers the phone. It just says all reps are busy please leave a voicemail. I’m now trying to cancel, as I do not feel this company provides safe or efficient patient care, but I cannot reach anyone to cancel. It has been a horrible experience. Pay the extra money and use Remedy Meds. This place is not worth it.

Refills.com replied to my comment below, apologizing for my inconvenience blah blah. They said to contact them a this support at refills dot com….REALLY??? I’m glad they told me or I’d be really lost. I’ve left them so many emails and comments, after begging and pleading they had a rep call me who did nothing but repeated the same crap they were telling me. Unfortunately I believe we’ve lost about $600-700 of hard earned money. I’d like to contact an attorney and discuss options. I was thinking small claims court??? They simply do not care about their customers except to suck them dry of money. So again, go to a different company. Refills.com maybe been great in the beginning but now they can’t even fills orders for existing patients much less the ones. I hate them. Run from this company. The phones only go to a voicemail. You can forget speaking to a human. You can send a chat but they give you the run around too. I’ve wasted so much money I’m crying because I can barely afford this to begin with. Hate it too good a word to describe how I feel about refills.com.