RefillsReviews of refills.com

I placed an order for Tirzepatide on 2/13 and it has been in sent to pharmacy status since 2/14. I placed an additional order for NAD+, which is also stuck in sent to pharmacy status. In the initial reply from the prescriber, it was stated that I would receive my medication within 3-5 business days. I understand that delays happen, but I reach out to their support team on 3 occasions starting on 2/14 with no response. Zero support and zero updates from their team via email or otherwise despite collecting payment for both orders. I work in healthtech myself, and this is unacceptable.

3e casquette que j’ai commandé. Reçu un code qui n’a pas fonctionné pour le retrait, j’ai d’abord cru à un message arnaque sauf que la casquette est reparti à l’expéditeur et que le service client est inexistant, ils ne répondent pas aux mails. Terminé plus jamais. Le luxe se travail là ce sont juste des escrocs

I recently had a deeply frustrating experience with Refills that I feel compelled to share. If you’re considering using their services, I urge you to think twice. Lack of Human Interaction From the moment I tried to get in touch with my doctor through Refills, it became clear that customer service is not a priority. All communication is automated; my calls went directly to voicemail, where I was left to leave messages that seemingly vanished into the void. Despite leaving over seven messages on various days, I received no response. This lack of human interaction is not only inconvenient but also incredibly disheartening when it comes to managing your health. Suspicion of Fabricated Reviews As I scoured through what appeared to be overwhelmingly positive reviews, I couldn't shake the feeling that many of them were written by employees attempting to bolster the company's image. It feels disingenuous when the actual service is so lacking. Refund Issues To make matters worse, I was forced to return medication due to receiving the wrong dosage. I expect a full refund, as I had sent payment in good faith. However, the process has been nothing short of a nightmare. There seems to be zero accountability or transparency regarding refunds, adding to my frustrations. If you value your health and money, I strongly advise steering clear of Refills. The service is not only mortifying but also potentially detrimental to your well-being. I hope my experience helps others avoid the same pitfalls I encountered. UPDATE: The response from refills is unclear as to who they sent the voicemail to because I sure didn't get one. I don't know what escalated means to them as I still have not received any contact or any new updated steps taken to correct this matter and send my full funds back to me.

I absolutely hate leaving bad reviews but this is getting ridiculous. I was put on a maintenance dose when I should be on 2.5 tirzepatide. I’ve tried repeatedly to call and I’m always told to leave my number and they will call back. Never received a call back! I want this fixed and I want to cancel my account with refills.com. I’ve never had such a terrible experience with any other telehealth companies. Carol Montoya

The doctor said she used titration and then wrote a prescription to keep my dose the same resulting in much less medicine for the same price. My request to cancel the prescription was ignored for days and then they said they couldn't cancel the order. As the pharmacy hasn't filled the script all they would have to do is call the pharmacy and cancel. I will be filing a charge back

Garbage telehealth. No communication whatsoever on shipping delays… except a post on their own subreddit, after people have already been waiting 7-14 days. A passive aggressive post, nonetheless, as if people expecting any sort of communication on shipping delays are “spreading negativity” as opposed to y’know, asking for accountability from a company that we’ve paid hundreds of dollars to for an order? Emails and portal chats go unanswered.

They were good my first two shipments. I order once monthly. January they charged me twice. I put a hold on my February order so it wouldn't ship within two weeks of just receiving my new dose. It was applied to my current paid order and I cannot remove the hold which means now my current dose will be delayed by a minimum of two weeks at this point . Yet I will be paying for another dose to be shipped out. Make it make sense. I've contacted them on the phone and through support and no answer. I've requested a refund. No answer. ***Update*** The issue was resolved 2-11-26. I received the service I needed to resolve my issue. I'm still continuing my treatment with them and hopefully this was just a hiccup. ** update 3-15-26 Most definitely not a hiccup. Customer service is practically non existent. March 3rd I sent a message to support to get my shipments back on track from the last issue. No response has been made. I even reached out the person who replied for my initial compliant on here 4 days ago. Still no response from customer service. Time to go elsewhere.

They are the worst 0 customer service Please try fridays ,much better customer service They ignore you texts and calls , you keep waiting and takes month to deliver without any guidance