RefillsReviews of refills.com

Three days, almost $500 spent, and no response after multiple messages I’ve sent on when my order will ship. It’s “pending.”

Communication seems non existent. Quality of medication is lacking strength.

I want to cancel my order and get my money back. I placed this order last week and its still in refill status. I tried to contact customer service and got no response.

Absolutely no communication via “support” on website, and can’t get any employee on the phone. Order still hasn’t arrived or even shipped despite the website saying order would arrive within 3-5 business days. I’m at 7 days since order as of writing this.

At the risk of sounding like a cliche, I would give zero stars if it was an option. First fill went fine, second fill was somehow sent to the wrong city but the remainder of the address (including zip) was correct, however, FedEx would not deliver it. Ok fine, I called FedEx to update address on the shipment coming to ME but they state “the restrictions from the sender do not allow any changes by anyone but them”. Message to Refills support, no response. Wait a couple days, call, straight to VM so I leave a message and follow up with another message to support. Zero response. Call again a couple days later and again straight to voicemail. About ten days of my shipment sitting at FedEx, I messaged support again and again, you guessed it, no response. I ended up disputing the charge hoping that would prompt them to reach out to me. Nope. FedEx ended up returning shipment and I still haven’t heard anything from them. Shipment was held at FedEx 2/4/26 and I have yet to be contacted by anyone at Refills.com. Subscription cancelled- watch out for this company, shady business practices.

Im not really one to leave nasty reviews but, im not left with any other choices as I've exhausted all other attempts to communicate. I ordered tirzepatide on 2/14. By 2/15 my payment had processed and my prescription had been sent to pharmacy. And that was the end of any movement. I grew concerned after a couple days of having a sent to pharmacy status. I have called, left messages, emailed and attempted to communicate through the chat. No response. This is not how things should work!! At least let me know whats going on!!!! 2/20 ..... update!!!!Ok so I am editing my original review. I was pleasantly surprised to receive a text message today from a refills employee. I received a lengthy, attentive and very sincere text from Eric who is not actually customer service but rather a marketing/sales team member. Eric is WONDERFUL!!! Single handedly the reason I am willing to give refills another try. He addressed EVERY concern. He didn't have to but chose to reach out with his direct number. He maintained several messages back and forth. He explained things, he got my individual situation moving and really fixed everything. I sure hope refills appreciates this amazing, most valuable team member .... they really should!!! I am feeling so much better about everything now that I have Eric on my side.

The product I received from refills dot com.Gave me skin rashes at the injection sites. I did not feel that the compounded terzepatide was the same quality as other companies.I have ordered from. After trying to contact refills dot com to report my concerns, I have not received an answer to any emails. I would also like to request a refund. Hmm, butt, i'm unlikely to hear from anybody. My advice would be to go with a different company. I have tried three that are good and successful.And their products do not leave a rash.

I tried Refills.com because there was no membership fee and they were offering $179 for my weight loss medication (compounded Semaglutide). I had worked up to the maximum dosage with other companies and saw a significant amount of weight loss which was great. I paid the $179 and was shipped my order in a reasonable amount of time. Everything was going great until I noticed that my cravings had returned and I wasn't feeling full like I used to at lower dosages.This was very concerning to me. I continued to take the medication throughout the month. After doing so I realized that I had not lost any more weight. In fact, I had started to gain weight. I contacted refills customer service directly, and advised them of the situation. After waiting a significant period of time, they advised me to change medications Tirzepatide at a $10 increase in cost.. I wasn't really happy about it, but I followed their instructions as the Dr was the medical professional . I paid the $189 and again received the order with no problem. After taking that medication for one month,I lost no weight and actually gained a significant amount of weight back. I advised refills of my situation and receive no response. I had to contact customer service and even though their customer service tried to help I was not getting satisfactory results. The only thing that I could come up with was that the medication was either diluted or was not medication to begin with. My advice to you is not to trust that company. I was never offered a refund and they never came up with a solution to my problem. I WOULD NEVER TRUST THAT COMPANY !!! 👎