RefillsReviews of refills.com

Customer service will not get back with you. They never reply unless it’s automotive. It’s not a response to a question. I ordered my meds weeks ago and they won’t update me. I’ve disputed the charge with my credit card. So many options out there so the lesson is cheaper isn’t better.

THREE WEEKS and still no response? I deactivated my account and they reactivated it? I had to get a new debit card bc of them. They supposedly allow you to “pause” a shipment by selecting the month you want paused but don’t tell you it pauses EVERYTHING, even the current month they already billed you for. They bill every three weeks but send 5 weeks of meds? If you get paid monthly this means you pay $400/mo not $200. Customer service is nonexistent. They never answer the phone and call backs don’t happen. I had my January dose “in process” and already paid for. My Feb dose was being billed on the 18th AFTER I had talked to rep two months earlier explaining I get paid monthly. She set it for the 26th of every month yet Feb was set for the 18th again. So I SELECTED FEBRUARY and paused it til the following week. THEY PAUSED THE PROCESSING JANUARY. I did not select January. I specifically selected the Feb treatment. Never did get it yet they refused to refund it so my military bank disputed and refunded it and are going after them. Now they want to send Jan like I can afford to just be out the $200 with no med? Even after “support” finally responded they did not fix it. So, that dose coming today will be sent back as FedEx allows you to “return to sender” by taking it back to them or denying it. I also got new cards bc of this. How they are rated in top 5 on Forbes with less than 4 star rating is beyond me. Worst experience. I will just keep losing the way I know how. Not worth this.

I purchased the first month, spoke to a provider medication was approved and they haven’t sent the medicine. For the past week they keep saying I should get a tracking number from the pharmacy because it will be shipped out. Over a week and a half, still nothing and they only respond when it’s good for them. This is ridiculous. I never leave reviews, but if I pay for something I would think they would have the decency to say hey it’s going to be a week before we can get the medicine in or shipped. I will never use them again. This is just a horrible experience!

Placed my order 2/14/26. You made sure to charge my credit card. I finally heard from a doctor who I feel didn't start me on a high enough dosage since I'm currently taking a glp-1. I sent messages back to the doctor who finally told me to contact support and they could change it. I left messages through the portal, through texts, and even a phone call where I had to leave a message. It's been a week now and no one has called back, messaged me or anything. PLUS my shipment still hasn't been sent. Possibly because of getting my message? I've left a couple messages with support in the portal since but still no contact from them.

Terrible customer service. Shipping and tracking issues. Pretty sure meds froze prior to or shortly after delivery on my porch, ruining them. Have sent several emails and left several voice mail messages over the past 2 weeks with only one canned response to my very first email, that was obviously from a bot and did not even acknowledge the issue. Feeling scammed.

Paid for the medication and was approved on 2/14/26 within a matter of mins. Prescription sent to pharmacy 2/14/26, no update as of now and no prescription. Yes I’ve emailed customer service and they said they sent a request to pharmacy to expedite the meds. Still no update. I feel scammed. Should’ve stayed with the company I switched from. Never went 6 days and no meds. This is sad.

The product doesn’t work. You never respond to my medical questions, you never answer emails, no support, no doctors responding,

I had a terrible and frankly alarming experience with Refills.com. I clearly provided my medical information during the intake process, including that I was currently on the initial dose of Wegovy. Despite this, Refills.com prescribed me a completely different medication without proper explanation and informed me they were going to ship the highest dose of that medication. Anyone familiar with GLP-1 medications knows how dangerous and irresponsible it can be to start at the highest dose without proper titration. When I immediately tried to correct their mistake, I attempted to contact them by phone, live chat, support messaging, and even the prescribing doctor. I received no response. No clarification. No medical guidance. Nothing. However, they had absolutely no problem charging my account ~$1,400 immediately. Their lack of communication, lack of medical oversight, and aggressive billing practices are extremely concerning. I ultimately had to dispute the charge with my bank, which ruled in my favor and refunded the fraudulent transaction. This experience was not just frustrating — it felt unsafe and unethical. I would strongly caution anyone considering Refills.com to think twice before trusting them with your health or your money. My response to Refills.com: Thank you for your response, but I want to be clear that your statement about patient safety does not reflect my actual experience. While you say patients should never be started at the highest GLP-1 dose without titration, that is exactly what was communicated to me — and without proper clarification or medical discussion. The issue was not just “confusion.” The issue was that I immediately raised a serious safety concern and received no response. Despite multiple attempts to contact support, live chat, phone, and the prescribing provider, I was met with complete silence. At the same time, my account was charged approximately $1,400 without delay. The only thing that moved quickly in this situation was the billing. If patient safety and trust truly come first, communication should come first — especially when a patient is actively flagging a medication safety concern. I have since deleted my account and requested removal of my data from Refills.com. Given my experience, I was not comfortable continuing any relationship with your company. I hope you do conduct an internal review, because what happened to me was not just frustrating — it was alarming.