RefillsReviews of refills.com

Response from RefillsAug 2, 2026

Thank you for your feedback. We're glad to hear you're happy with our pricing and support team. We apologize for the delays you've experienced with physician responses and any confusion regarding your prescription information. Please reach out to [email protected] from our Patient Support team, and we'll do our best to assist and address your concerns.

Response from RefillsJul 23, 2026

Thank you for your feedback. We sincerely apologize for the delay and understand how frustrating it must be, especially since you've already missed your scheduled injection. We appreciate your patience and are glad you chose Refills.com. Our team would like to look into your application and review status as quickly as possible. Please contact [email protected] with your account information, and we'll be happy to investigate and provide further assistance. We appreciate your understanding and look forward to helping resolve this for you as soon as possible.

Response from RefillsJul 2, 2026

We're sorry to hear about your experience, especially as a new patient. We understand how important it is to get clear answers about your medication, and we apologize for the frustration. We'd be happy to review your dosage and make sure all of your questions are answered. Please email us at [email protected] with your full name and the email associated with your account, and we'll personally look into your case and follow up with you as soon as possible.

Response from RefillsJul 2, 2026

Thank you for your feedback. We're glad to hear Alex was polite and helpful during your call, but we're sorry to hear you haven't received the follow-up email yet. We understand how frustrating that can be. Please email us at [email protected] with your full name and the email associated with your account, and we'll be happy to look into this and make sure your request is followed up on as quickly as possible. Thank you for bringing this to our attention.

Response from RefillsJun 29, 2026

Thank you for taking the time to share your feedback. We're sorry to hear you've had a frustrating experience with increasing your dosage. We understand how important it is for the process to be smooth and for communication to be clear. We appreciate your kind words about our representative's professionalism, and we'll also share your feedback about the experience so we can continue improving. We hope the changes made during your call resolve the issue.

Response from RefillsJun 26, 2026

We're sorry to hear about your experience and understand how frustrating this must be. We apologize that the follow-up you were expecting didn't happen and that your medication approval is still pending. We take your feedback seriously and would appreciate the opportunity to review your case. Please email us at [email protected] with your full name and the email associated with your account so we can look into this and provide an update as quickly as possible.

Response from RefillsJun 22, 2026

Thank you for sharing your feedback. We're sorry to hear about the difficulties you experienced while trying to get assistance and understand how frustrating that must have been. While we're glad our team member was ultimately able to help, we recognize that getting answers should not require that much effort.

Response from RefillsJun 11, 2026

Thank you for sharing your feedback. We’re glad to hear you’ve had positive experiences with our provider team and found our pricing affordable, but we’re very sorry to hear about the lack of response from customer support regarding your shipment questions. We understand how frustrating it is to follow up multiple times over several days without receiving an answer, especially when you're simply trying to understand the status of your next shipment. This is not the level of communication we strive to provide, and we sincerely apologize for the inconvenience. Your feedback has been shared with the appropriate team, and we appreciate you bringing this concern to our attention.