RefillsReviews of refills.com

Response from RefillsJul 2, 2026

Thank you for taking the time to share your feedback. We're glad to hear your medication arrived on time, but we're sorry to learn you didn't receive the guidance you were expecting. Instructions for using your medication, including administration guidance, are provided through your patient portal. We understand they can sometimes be easy to miss, and we appreciate your suggestion for additional guidance, especially for patients who are new to treatment. If you have any questions about your medication or need help accessing those instructions, please email us at [email protected]. We're always happy to help.

Response from RefillsJul 1, 2026

Thank you for your honest feedback. We're glad everything went smoothly, and we appreciate you sharing your perspective. We understand that phone calls aren't always the most convenient or preferred method of communication. Your feedback is valuable, and we'll share it with our team as we continue looking for ways to improve the patient experience. Thank you for choosing Refills!

Response from RefillsJun 29, 2026

Thank you for your honest feedback. We're glad to hear you've had positive experiences with our customer service team, but we're truly sorry to hear about the delay with your shipment and the lack of a timely email response. We understand how frustrating it is to miss a dose, and that's not the experience we want for our patients. Please email us at [email protected] with your full name and the email associated with your account if you haven't already, and we'll personally review your case and work to get you an update as quickly as possible. Thank you for bringing this to our attention.

Response from RefillsJun 4, 2026

Thank you for sharing your experience and detailed feedback. We’re sorry for the confusion and frustration caused by the lack of clear dosing instructions, injection guidance, and difficulty reaching a provider when you needed assistance. We understand how important clear communication is, especially when starting a new treatment. Your feedback has been shared with the appropriate team as we work to improve the patient experience. We appreciate you bringing these concerns to our attention.

Response from RefillsJun 3, 2026

We’re sorry for the confusion and frustration you’ve experienced. We understand how important it is to have consistent dosing instructions and clear communication regarding future shipments. Receiving conflicting information can understandably create uncertainty about your treatment plan. Your concerns have been escalated to the appropriate team for review. We appreciate your patience and feedback as we work to improve the clarity of our communication and patient experience.

Response from RefillsMay 22, 2026

We’re truly sorry for the frustration and stress this experience has caused. We completely understand how concerning and exhausting it must have been to repeatedly receive the wrong dosage and feel passed around without a clear resolution. Receiving a replacement in the same incorrect dosage after all your efforts is absolutely not the experience we want for our patients. Please do not continue feeling like you have to manage this alone. Send your order details and the email associated with your account to [email protected] so I can personally review your case and help escalate this urgently with the appropriate team for further investigation and resolution.

Response from RefillsMay 22, 2026

We’re truly sorry for the frustration and concern this experience has caused. We completely understand how important consistency, packaging reliability, and proper temperature handling are—especially in hotter climates like California. We also understand how repeated formulation and packaging changes without confidence in shipment condition can impact your trust in the treatment process. Your feedback is extremely important, and we appreciate you bringing these concerns to our attention. Please send your order details and account email to [email protected] so I can personally review your case and help escalate your concerns regarding formulation consistency and shipping conditions with the appropriate team.

Response from RefillsMay 18, 2026

We’re truly sorry for the frustration you experienced with billing and communication. We understand how disappointing it is to have a good product experience overshadowed by delayed responses and difficulty getting support. Your feedback about double charges and accessibility is taken very seriously, and we know we need to do better in these areas. We’re glad delivery was smooth, but we sincerely apologize for the customer service experience you received. Please send your account details to [email protected] so I can personally review the billing concerns and help escalate them appropriately.