RefillsReviews of refills.com

I had the same concern as another person posted about the actual pharmacy they use. Research them and you'll see the pharmacy they actually use is not the one they list and it had violations with the FDA. I unfortunately didn't see this before I did 2 doses and I've felt so sick for 10 days I've not been able to function. My original order did arrive quickly on ice. In hindsight I think it's way too easy to get these medications prescribed without a proper consult and physical and thorough medical history with a physician. They don't even do a telehealth visit or ask for your ID, they just send out the prescription from a different pharmacy than promised. This is not safe or responsible medicine. They also do not prescribe nausea medicine when that is the biggest side effect of semaglutide. The communication is random, not responding when attempting to cancel. I contacted my bank for a charge back and reported them to the BBB. It's insane people in the US can't get the proper basic healthcare we need but online sites just mail out certain medications with no real physician visit for weight loss medications from unlisted pharmacies with a history of violations.

Refills.com has the worst customer service of any company I've worked with. I have been trying to cancel my membership for over 2 months now. The website doesn't have an option to cancel even though I was assured I could cancel at anytime. I can't remove my payment information, I've sent 4 emails and reached via chat in addition to calling and leaving 6 messages over 2 months requesting a call back. I haven't had any contact from this company since signing up except sales messages. In addion to this, instead of billing every 6 months, they bill a month early. Not at all what I agreed to. I have had nothing but problems with this company and should've listened to others reviews.

I received a text message from Banita Sehgal last week and was prescribed 3 months of compounded semaglutide. The Refills.com website specifically states that their ONLY pharmacy is PerfectRx in Bartonville, TX. Specifically , the website states “We work closely with Perfect Rx to ensure every order is filled accurately and shipped promptly. As we expand our network, any new pharmacy partners will be added to this page to maintain full transparency with our patients and partners.” I received compounded semaglutide medication manufactured by ProRx in Exton PA and shipped to me from Perfection Rx in Boynton Beach, FL. It is not safe to use medication manufactured by ProRx. I spent 3 days messaging Support in multiple ways, requesting replacement medication from Perfect Rx and the only message that I received was from Harry M who advised me to send a message to the Doctor about my side effects. Clearly this is not a side effect problem. This is a BAIT AND SWITCH problem. I cannot use the medication sent to me and am happy to return it. I am requesting a refund of the $390 that I paid since I did not receive what I paid for.

WARNING!! customers service is absolutely terrible. I have been dealing with this company for 4 months. Continual problems never getting any responses to my chat messages or my voicemails. I was just notified that they are sending a prescription to be filled in pharmacy. They are filling the wrong dose. I didn't ask for this dose and i've been trying to notify them.Do not do not do not fill this prescription and do not do not charge me for it!!! No response, no phone call, no customer service. Absolutely do not deal with this company. Find another provider. Joanne Nemitz

Edit 03/27/2026: Reached out to the email that the company responded with and got zero response. We both cancelled, stay far away from this company. Original: Here's the TL;DR: Support is a nightmare. 40+ calls with no answer, multiple voicemails with no response, a "Doctor" and "Support" chat that keep bouncing ownership back and forth like ping pong. ChatGPT automated responses to emails, requiring you to type in "Talk to a person" in order to even be seen by a human. For some context: My wife signed up for their service for Tirzepatide, wanting to start the medication on a 3 month plan and titrate up. About 3 weeks beforehand, she'd signed up for their 3 month Semaglutide plan, but changed her mind. During the intake questionnaire, she was given a question about GLP-1 dosage, which she said she did use because of the Semaglutide. She was asked if she'd like to stay at the same or equivalent dose, or increase. She said equivalent dose, because she didn't want to get ahead of the titration and start at 5mg. She wanted to start at the equivalent starter dose for Tirzepatide. What the system did was assign her a 2.25mg dose of Tirzepatide for 3 months because of that response, and no titration. The medicine that was sent was enough for 3 months of a 2.25mg dose, split into 3 9mg/1ml vials. She received 27mg of medication for 3 months for nearly $500. Not even 3 weeks before this, I signed up for the exact same 3 month service on Refills and received 81mg of Tirzepatide, split between 3 vials, on a standard titration plan for the exact same price. We still don't have a resolution and I've cancelled my account because of this. Your mileage may vary, but this company's service was truly abysmal. The only truly good interaction I had with the company was Taylor, the subreddit's moderator. She's an absolute professional and cares about her job and the people she supports.

From the beginning, I was getting that "scammy" feeling. I placed my order, the "doctor" approved it the next day, then it was "sent to the pharmacy" where it has been for 1-1/2 weeks now. Their support is ridiculously slow to respond. They say it will take 3-5 days to process... then I get frustrated and threaten to dispute the charge, then they say their "partner" pharmacy will ship on Monday, and yet it still shows the same status. I DO NOT TRUST THIS COMPANY AT ALL, I have a feeling if I ever receive the product, it is likely some cheap formulation anyway, I wouldn't be at all surprised.

Most horrific customer service I’ve ever dealt with. Took Fed EX a week to deliver which meant the medication was hot and not usable. I’ve called, sent messages through the portal to refills.com for another week asking for them to open a claim w Fed Ex and resend my medication. I’ve had 1 response a week ago saying they would get back to me when they were resending. It is insane. At this point, I just want my money back.

Terrible.... I placed an order on March 2nd and I have been lied to over and over about the status of my order. One person says one thing another person says another. Do not trust this company. Can't even call them it goes to a voicemail and they DO NOT return your call. BUYER BEWARE