RefillsReviews of refills.com

STAY AWAY!!!I ordered Wegovy...they required me to send a picture of my meds....they are trying to send Ozempic needles. I have messaged them 7 times and they keep offering everything except for the Wegovy I ordered....STAY AWAY!!

I signed up And paid on a Tuesday. I never heard if I was approved or not even though I kept messaging them. Finally on Friday they told me there was an error with my questionier and to call them. When I called it prompted me to leave a message due to high call volume. The recording stated they would call me back in the order my call was received. They never called. I requested a refund via the messaging on the app And I will never do business with them again

Unfortunately my order has been pending for two days now after taking my payment. They are not responding to the chat or via phone call. It is an absolute fraud, would not recommend. I will seek legal actions.

I ordered 6-month supply of semaglutide. The order only contained alcohol wipes and syringes. They refused to refund the $838. Now, they no longer are replying. Buyer beware!

Terrible customer support! I needed to talk to a medical professional about my order because it had been delayed. Never got a response so I decided to text customer support to try and address the issue and get help. Guess what? No response I contacted them through all possible methods (phone, email and portal) I called them over 9 times and was hung up on due to all the agents being “busy”. I emailed them they sent a response saying they would put me in contact with someone that could help with canceling my order because at this point I didn’t want to deal with the company seeing how hard it is to talk to someone and they never responded again. I had to email them from a different email to receive a response and it was the same generic response I initially got the first time I email them. So long story short no update on my order and I can’t get in contact with anyone so I’ll have to go through my bank to file a dispute! Don’t order from this company extremely unprofessional!!!

My credit card was charged April 2. By April 6, my order was still sitting at step 1 of the process, meaning it had not been approved by a doctor, sent to a pharmacy, let alone shipped. My next dose is due April 10. They use ground shipping. No way for it to get to me on time. Support initially ignored me. I requested again via a different channel and got back something telling me they're very busy and overwhelmed with customers. (So then stop taking on more people until you can handle what you have? Or maybe hire more people?) Got a reply from someone else saying they'd look into it. 12 hours later got a survey for that person as if they'd resolved the issue. Emailed again and was told they can't make any guarantees of it arriving on time. When someone is on a medication, they should never be in a position of not having the next dose available. I feel very let down by them and would recommend going somewhere else.

I would give them 0 stars. Quite literally, the WORST company I have ever had the misfortune of dealing with. I have gone back and forth with them-several times a day, every day-since March 24th. I give up. Both the "medical team" and the "support staff" are AI. I believe this because of my nearly 50 messages, I have received same/similar responses...over and over and over. Most don't even respond to the question/problem and ask for the same information or photos that was already provided. I have called the customer service phone number and left messages, but nothing. I even spoke to the pharmacist at the pharmacy I selected, and she said they are always sending over vague instructions and prescriptions that are hard to figure out. Whether or not we can figure this out on our own, this should be illegal, as we are dealing with an injectable medication! I ended up giving up and asking for a chargeback from my CC company, as I cannot get connected to a human. I wish I would have known about all of this before. I have cancelled but there is no way to remove my CC. I hope they get shut down promptly. Shame on them!

If I could give 0 stars I would. The customer service is horrible, the chat feature is ineffective, the call feature yields nothing. The website is confusing and hard to find anything. You can't cancel, you can't stop payment and you can't get anyone to respond to you. The doctor doesn't respond to questions and does not feel very safe when you are possibly taking a medication that isn't FDA approved. I tried to cancel within 3 hours and could not get anyone to respond. Then 24 hours later I cant cancel because it was already sent to a pharmacy, yet it says it's on hold. If they would have responded when I first requested it wouldn't have been sent to a pharmacy. There is no time between the doctor prescribing a drug that they haven't discussed with you to them pulling payment. I would have liked to have talked to someone to make sure it was the correct fit before being charged. I do NOT recommend this site at all.