Dani
Left a message about canceling my order & now my account can't be found, interesting?
I just ordered on Saturday. Somehow, my card was charged & I was approved by their medical team but when I tried to ask them to cancel the next day, crickets. I tried a few times this morning to call & the support makes you leave a message, ie no one is actually there to answer. The support chat didn't work & finally, I got errors so that I could no longer access my account. I was originally going to use the 1 year supply if they couldn't refund me but now that I have no visibility & the email support said they can't access my account either, I disputed the charge. It's extremely unprofessional & very shady that they rave about having all this support but they just have chat bots that can't actually help you. Also, just for the sake of clarity, I was canceling because I didn't realize they sold compounded formulas in the glp1 shots. Update: just got an email that they responded to a message i sent in the chat I sent. Clicked the link, still getting an error that theybcan't find my account.
Response from RefillsMay 19, 2026
We’re truly sorry for the frustration and confusion you’ve experienced, especially regarding account access, communication, and cancellation support. We completely understand how concerning it is to feel unable to reach someone directly or access your account after being charged. We also appreciate you clarifying your concerns regarding compounded GLP-1 medications. This is not the experience we want for our patients, and we sincerely apologize for the stress this has caused. Please send your order details and the email associated with your account to [email protected] so I can personally review your case, investigate the account access issue, and help escalate your concerns with the appropriate team as quickly as possible