Grace T.
poor customer service
I've been waiting 3 days for a response within the app for a question I have for support. Each time I call the customer support line it rings straight to voicemail. Turns out you can't get a refund or credit at all...paid a 6 month plans, had to stop a med due to being sick. Second half of shipment was paused so I could try to figure it out. Even though I don't have the product I'm stuck paying for 6 months worth when I only received 3. Poor customer service
Response from RefillsMay 21, 2026
We’re truly sorry for the frustration and disappointment you’ve experienced. We completely understand how upsetting it is to have difficulty reaching support, especially when dealing with health concerns and questions about a paused shipment and billing. That is not the level of communication or support we want our patients to receive. Please send your order details and the email associated with your account to [email protected] so I can personally review your case, including the paused shipment and billing concerns, and help escalate this with the appropriate team as quickly as possible. Thank you for bringing this to our attention.