RefillsReviews of refills.com

Response from RefillsJun 1, 2026

We’re sorry to hear that your experience did not meet expectations. We understand how frustrating it can be to switch providers and feel that you are not seeing the results you anticipated, especially if you've had prior experience with GLP-1 medications. Treatment responses can vary from person to person, but we take feedback like yours seriously. Please send your order details and account email to [email protected] so I can personally review your concerns and help escalate them with the appropriate team for further evaluation. We appreciate you taking the time to share your experience.

Response from RefillsMay 28, 2026

We’re truly sorry for the frustration and stress this experience has caused you. We completely understand how upsetting it is to feel caught in a loop while trying to cancel a shipment and request a refund, especially after being advised to refuse the package and then struggling to get clear answers afterward. We also understand how frustrating it is when the support function itself is not working while you’re being directed back to it repeatedly. This is not the level of communication or support we want our patients to experience, and we sincerely apologize for the confusion and inconvenience throughout this process. Please send your order details, account email, and any related screenshots or communication history to [email protected] so I can personally review your case and help escalate this urgently with the appropriate team for further investigation and resolution.

Response from RefillsMay 28, 2026

We’re sorry to hear you’ve had difficulty reaching support when you needed assistance. We understand how frustrating that can be, especially when dealing with important questions or concerns. Your feedback is important to us, and we sincerely apologize for the communication challenges you experienced. We appreciate you bringing this to our attention.

Response from RefillsMay 28, 2026

We’re truly sorry for the frustration and stress this experience has caused you. We completely understand how upsetting it is to struggle reaching support, repeatedly follow up on billing and shipment concerns, and still feel left without clear answers or resolution. We also understand how concerning it is to be charged while still waiting for your medication. That is not the level of communication or reliability we want our patients to experience, and we sincerely apologize for the inconvenience and frustration this situation has caused. Please send your order details, account email, and any payment confirmations or related screenshots to [email protected] so I can personally review your case and help escalate this urgently with the appropriate team for investigation and resolution.

Response from RefillsMay 25, 2026

We’re truly sorry for the frustration and disappointment you’ve experienced throughout this process. We completely understand how upsetting it is to deal with billing concerns, delayed shipments, incorrect dosages, repeated requests for proof, and then still not receive the corrected order you were promised. That is not the level of care or reliability we want our patients to experience. Please send your order details, account email, and any related communication to [email protected] so I can personally review your case and help escalate this for urgent investigation and resolution with the appropriate team. Thank you for bringing this to our attention.

Response from RefillsMay 25, 2026

We’re truly sorry for the frustration, stress, and confusion this experience has caused you. We completely understand how upsetting it is to deal with shipment issues, repeated communication problems, inability to access support properly, and ongoing difficulties trying to resolve the situation and cancel your subscription. That is absolutely not the experience we want for our patients. We also understand how concerning the FedEx pickup situation must have been, especially after being given the wrong package and then struggling to get clear assistance afterward. We sincerely apologize for the lack of timely communication and resolution throughout this process. Please send your order details, account email, and any related screenshots or documentation to [email protected] so I can personally review your case and help escalate this urgently with the appropriate team for investigation and resolution.

Response from RefillsMay 22, 2026

We’re truly sorry for the frustration and disappointment caused by the delay and lack of communication regarding your order. We completely understand how concerning it is to see an order remain pending for an extended period without updates, and we sincerely apologize for the experience you had. Please send your order details and the email associated with your account to [email protected] so I can personally review your case and help ensure your cancellation request is properly addressed.

Response from RefillsMay 22, 2026

We’re truly sorry for the frustration, stress, and inconvenience this experience has caused you, Mallory. We completely understand how upsetting it is to receive an incomplete shipment, experience repeated delays, and feel unheard despite multiple follow-ups and documentation provided. We also sincerely apologize for the concern regarding packaging and communication. This is not the experience we want for our patients, and we take concerns like this very seriously. Please send your order details and the email associated with your account to [email protected] so I can personally review your case, including the missing medication concern and prior communications, and help escalate this with the appropriate team for urgent review and resolution.