We started Refills because we've lived what it's like to wait too long for care, and watched people we love go without treatment that existed, simply because the system made it too hard to reach. So we built something simpler. Refills connects you with a licensed provider in your state for a personalized care plan, then makes prescriptions and refills easy to manage, no runaround, no membership fees, no surprise charges. The price you see at checkout is the price you pay.When you need us, we're actually there, a support team that picks up the phone and listens, whether it's a quick question or a complex refill.Already a patient? We'd love to hear about your experience. Leave a review below.
Refills (refills.com) has 1,597 customer reviews on Five Star Index, with an average rating of 4.0 out of 5.
Also known as
refills.com
Website
refills.com
Category
Pharmacy & Medicine
Listed on Five Star Index
2026
About these reviews
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The company replied to 100% of reviews.
Latest
Most recent review: October 2026.
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Awesome Experience. First time ordering. Ordered Monday AM (FL time) and received shipment on the West Coast the following Saturday afternoon. Extremely impressed! Just placed another order in fact!
Response from RefillsApr 9, 2026
Thank you so much for sharing your experience! We’re thrilled to hear your first order arrived smoothly and that the shipping time exceeded your expectations, especially coast to coast.
We truly appreciate your trust and are excited to continue supporting you on your wellness journey.
MI
Mike
My experience with refills has been…
My experience with refills has been great.
Not only do they have the best prices I've been able to find, their service has been great.
Any questions I had were answered promptly, and without hassle. Shipping was fast and package was secure and meds were intact.
Response from RefillsApr 6, 2026
Thank you so much for your kind words and for taking the time to share your experience with Refills.com. We’re delighted to hear that you found our pricing competitive and our service helpful and hassle-free.
Providing prompt support, secure packaging, and fast shipping is something we truly prioritize, so it means a lot to know that this was reflected in your experience.
We sincerely appreciate your trust and support, and we look forward to continuing to be part of your wellness journey.
EM
Emily
Simple and reliable
I appreciate how convenient the platform is. It saves time and the whole process is clearly explained.
Response from RefillsApr 3, 2026
Thank you for your kind words! We’re glad to hear the platform has been convenient and that the process felt clear and time-saving for you.
We truly appreciate your support and are happy to be part of your wellness journey.
DI
Diane
I have tried three(3) other sources to…
I have tried three(3) other sources to begin my Weight Loss Journey using my choice of Trizepatide. And, boy do I WISH I STARTED OUT WITH REFILLS.COM! I am so STOKED WITH HOW THEY HAVE ALWAYS BEEN THERE FOR ME, NO FLUFF, NO GIMMICKS, NO QUESTIONS LEFT UNANSWERED, EXCELLENT SOURCING, WONDERFUL PRICES, AND NO BULL! I began my journey in October 2025 at 240 pounds while only being 5 feet tall. I was miserable, my youngest son had recently passed away unexpectedly at 30 and my body went into shut down mode. As I mentioned earlier, I have reached out to over 3 Different Highly Recommended Programs to only be VERY DISAPPOINTED, one after another. BE CAREFUL I thought I listened and took notes regarding what they said. BUT, THE first companies didn't do one single thing, except make me SICK! The second company (SAID) they would do the next dosing schedule after reviewing my prescription, BUT DID NOT!!! I got to where I couldn't even weigh, I GOT SO UPSET NOT SEEING ANY SIGNIFICANT RESULTS. So yes, I changed again, we aren't talking about a few pounds that I had to lose, I ACTUALLY HAD TO LOSE ANOTHER WHOLE PERSON, I was so overweight and miserable. With the 3rd Company I was losing, but only a pound here and a pound there. Tirzepatide was supposed to be MUCH FASTER, AND THERE WASN'T ANYTHING FAST ABOUT THIS. EXCEPT WATCHING A LOT OF MONEY BEING SPENT, AND FOR WHAT?
That's when something told me to look up Refills.com and I did. LET ME TELL YOU, HANDS DOWN THIS HAS BEEN THE BEST EXPERIENCE! And I was at my whits end, about to give up and say this is a scam too. I contacted REFILLS.COM and sent them a copy of my prescription, and asked could they also add B12? NO PROBLEM AT ALL TO ADD, MY PACKAGE ARRIVED in 2 days, I WAS SUPER IMPRESSED! The other 3 companies that I previously tried took 5-7 days, some only send medication. REFILLS.COM SENDS EVERYTHING, ALCOHOL TOWELETTES, SYRINGES, AND MEDICATION WITH ICE PACKS ALL FOR ONE VERY LOW PRICE. AND YOU WILL GET THE BEST TIRZEPATIDE THEY CAN GET! REFILLS.COM HAS MADE ME A BELIEVER THAT THERE ARE GOOD HONEST CARING CORPORATIONS OUT THERE! AND THEY MAKE ME FEEL LIKE I MATTER, THEY R E A L L Y C A R E! I GET DO EXCITED WHEN I TELL MY HUBBY HOW MUCH WEIGHT I'VE LOST WEEKLY! I CAN PROUDLY SAY WITH THE EXCEPTIONAL HELP FROM REFILLS.COM THAT I'VE GONE FROM 240 pounds in October 2025 to 138 pounds in March 2026! THAT IS 102 POUNDS! I COULDN'T HAVE GOTTEN THIS FAR WITHOUT MY WONDERFUL PEOPLE AT REFILLS.COM! I still haven't met my goal, but I sure can see it getting very close. I HIGHLY RECOMMEND REFILLS.COM!
Response from RefillsApr 3, 2026
Wow! thank you so much for sharing your incredible journey with us. First, we want to say how deeply sorry we are for the loss of your son. Our hearts are with you, and we truly admire your strength through such an incredibly difficult season.
Your progress is absolutely inspiring, 102 pounds is an amazing accomplishment, and we’re honored to have been part of your journey. Hearing that you finally felt supported, cared for, and truly seen means everything to us.
Thank you for trusting Refills and for sharing your story so openly. We’re cheering you on as you continue toward your goal and are grateful to be part of your wellness journey.
AL
Angelina L.
Great!
Since joining, I’ve had a consistently great experience. There was one instance where a winter storm caused a shipping delay, but that was completely out of the company’s control. What really stood out was how communicative they were throughout the process; they kept me updated whenever possible, even if it was just to acknowledge the delay and apologize.
Their customer service is exceptional. I feel seen, heard, and valued as a customer. The medication has been excellent as well. Even when there have been delays, everything has arrived in perfect condition, and I’ve never had any issues with my treatment.
Refills has been smooth and reliable, and the pharmacy they work with has also been great. Overall, I’m very satisfied and would highly recommend their services.
Response from RefillsApr 3, 2026
Thank you so much for your thoughtful feedback! We truly appreciate your understanding during the winter storm delay and are glad our team was able to keep you informed throughout the process.
It means a lot to hear that you feel seen, heard, and valued, that’s exactly the experience we strive to provide. We’re grateful for your trust and recommendation, and honored to be part of your wellness journey.
MA
Marie
My experience with Refills.com has been…
My experience with Refills.com has been exceptional. I am informed every step from my order from being processed to arriving at my door. Customer service has been great and I ask a lot of questions. Due to my travel schedule it is important to be able adjust my shipments as needed. I have tried other companies but Refills.com is definitely the best. There are no hidden costs or fees. No membership requirements.
Response from RefillsApr 3, 2026
Thank you so much for your wonderful feedback! We’re thrilled to hear that your experience has been exceptional and that the updates, flexibility with shipments, and responsive support have made things easier for you.
We’re especially glad we’ve been able to accommodate your travel schedule and provide a transparent, hassle-free experience.
We truly appreciate your trust and are grateful to be part of your wellness journey.
AK
Angela K.
Incredible Medical Support and Quality Medication
I absolutely love working with Refills.com. I always receive exceptional customer service and quality products! Along with mild exercise and increased protein I have lost 25lbs since Dec ‘25. When I reach out with any concerns the representative is always very helpful, knowledgeable and very kind. If you need immediate assistance or how prefer a live person vs online support they have a toll free number with low wait times.
Response from RefillsMar 27, 2026
Thank you so much for your kind words! We’re thrilled to hear about your positive experience and your amazing progress, congratulations on the 25 lbs!
It’s great to know our team has been helpful, knowledgeable, and supportive whenever you’ve reached out. We truly appreciate your trust and are grateful to be part of your wellness journey.
TR
Tonia R.
Great experience with refills
Great experience with refills. 6 day shipping for me. Packaged well enough. Same day response the 1 time I've had to contact support. Great appetite suppression so far.
Response from RefillsMar 27, 2026
Thank you for sharing your experience! We’re glad to hear your order arrived safely, support was responsive, and that you’re seeing positive results so far.
We truly appreciate your support and are grateful to be part of your wellness journey.