Red Umbrella HolidaysReviews of redumbrellaholidays.com

Benz Great customer service

This has been the worst booking experience ever. First I booked a round trip and shortly thereafter, they called and told me that the my departing flight to the preferred airport with my preferred airline was overbooked. They told me I only had to change my departing flight, but when I received my itinerary, both flights were changed to another airline, and another airport! I attempted to check in to my flight online, using the itinerary I was sent, but it was very minimal, and lacked the proper information, so I was unable to check in thru the online portal. I arrived at the airport to find that my “middle” and “last name” were used as “one last name”, and proper spelling of the your last name is detrimental to the check in process with the airline! The airline then charged me $25 extra to check in at the counter. Upon further review of my itinerary, I realized that only my first and last name were listed in the first place. When I was booking my flight I saw no space to purchase baggage, so I was quite surprised to find that the airline I had been switched to charges $130+ for checked baggage if it is purchased at the check in counter. I paid that fee and proceeded to my gate, but all the way there I was haunted by the words NO CARRY ON ALLOWED printed in bold on my boarding pass. At the checkin counter I was told that my carry on bag “might” be considered as a personal item and when I got to the gate they told me that my bag was too large to be considered a personal item and that a carry on size bag would cost an extra $99 per bag. I called the Red Umbrella hotline to attempt to figure out how to check in online and resolve my issues before my returning flight. Before hearing one problem in its entirety, I was told that my situation is now in the hands of the airline and not even 1 minute into our conversation, in the middle of me speaking, the customer service representative hung up on me. I chose to write this review on trust pilot because the minimal itinerary, and inability to check in online threw me some red flags. I searched for reviews to make sure that red umbrella was actually a legitimate business. It seems that every other website has horrible reviews for this booking company, except the trust pilot platform and I have otherwise known trust pilot to be a very reputable platform! I used the departing flight experience to find the details to my returning flight, and attempted to update my baggage thru the airline instead of dealing with Red Umbrella. I still have to fly back home and I pray that the everything goes smoothly

MICHELLE was very helpful

Thank you Jackson for the excellent service you privided during the purchase of the ticket of Oscar Mazariegos...

Zoe was extremely patient and helpful with getting me a new flight when I missed mine.

Tiana is nice person she help me great customer service

Great help & satisfied with the ticket & price. I really appreciate her help. She’s very kind.

Esthersth did a great job today.