Sharlene
Personal Experience
Your company, and Cory in particular, were just incredible. My mother was severely injured the morning we were to leave for Florida, and was unable to travel. Fortunately, we've taken your insurance for every trip, and you did not disappoint. The claim instructions were easy to follow, and the uploads weren't overly burdensome. I followed up several days later, and there was a snafu with the JP Morgan email. I was coming close to the 10-day choice for electronic payment or paper check. As I don't trust the mail anymore, I got your representative, Cory, on the phone and between him and his manager, we managed to get my funds deposited the next day. I cannot tell you how incredible your reps were - I also had Helen who gave me the Chase information, and all concerned were just wonderful about asking how my mother was doing, and Cory stayed on the phone with me until the fund transfer went through. I would tell ANYONE who was traveling to use your insurance company. As an aside, my mother is recovering, got her 5 staples out, but the recovery is slower than I thought it would be, but she IS 90 so I guess I'm just impatient! Again, thank you and all your representatives for making it so easy to deal with the situation that could have been more tragic and more frustrating. If you want any further information, you can contact me via email or cell phone 630-253-6245.
Response from Arch Red Sky InsuranceJun 3, 2026
Sharlene, Thank you for your review. We're glad you were satisfied with our services. We look forward to protecting your next trip! Regards, The Arch Red Sky Team



