Patrick
Nervous about Red Sky Travel Insurance
After planning our trip to the Smoky Mountains well in advance, I was diagnosed by my doctor with Covid-19 just three days before we were due to depart for the trip. Having purchased Red Sky Travel Insurance when booking our reservations, I immediately submitted a claim with the proper documentation on May 19, 2022. In my case, this was screenshots from my health providers MyChart app including the lab test diagnosis as well as my doctors letter stating I could not travel due to the illness. One week later my claim status was updated that the claim was in the final review stage. Since then, each contact with RedSky has been a brush off with no new information or estimated time to finish the claim. I understand delays due to covid, but it's been quite a while with no new information. After reading negative reviews about Red Sky that sound all too familiar, I'm quite nervous at this point about placing my trust in them to honor my claim. Updated 8/18 Red Sky paid my claim.
Response from Arch Red Sky InsuranceAug 15, 2022
Patrick, Thank you for reaching out to us. In reviewing the communications on your claim, we regret that the level of service you received is not indicative of our usual service and the high standards that we strive to meet for all of our travelers. While on average it takes 30 days or more to adjudicate a claim upon receipt of all required documentation, due to increased number of claims received, our processing times may take longer. We appreciated your patience as we evaluated your claim. At the time of posting, we understand that your issue is being or has been resolved. Regards, The Arch Red Sky Team