We had an unexpected event that took place which
caused us to cancel our plans. The Travel Insurance through Red Sky was an expense we were
glad we purchased. They were efficient in reviewing our claim and then fully refunded our trip. They were
also very helpful in their methods and communication.
Response from Arch Red Sky InsuranceJan 2, 2026
Dave,
Thank you for your review. We're glad you were satisfied with our services. We look forward to protecting your next trip!
Regards,
The Arch Red Sky Team
LS
Linda S.
I will never use this service again. I still don't have my full refund.
First we were told that we would only be reimbursed part of the money for the reservation. Then it took multiple phone calls and multiple excuses as to why we were not getting the full amount. Twice I was told the check is on the way. Well I still haven't received it. It makes me wonder how many people just accept that they will not get a full refund and you end up with their money. I am still waiting for my money.
Response from Arch Red Sky InsuranceJan 2, 2026
Linda,
Thank you for reaching out to us.
At the time of posting, we understand that your issue is being, or has been resolved. Please look out for a communication from our team and if you have any further questions, please contact us.
Regards,
The Arch Red Sky Team
CS
Cheryl S.
Follow-Up often
Unfortunately, this company needs follow-up calls and/or emails in order for action to be taken (examples: status of claim, additional info needed, claim decision, claim payment). So be sure to follow-up often & stay on top of your claim status.
Response from Arch Red Sky InsuranceDec 22, 2025
Cheryl,
Thank you for reaching out to us.
As with any insurance claim, in order to adjudicate a claim in accordance with the terms of the policy, whether to approve or deny, our examiners require complete documentation supporting such claim. In reviewing the communications on your claim, we reached out multiple times requesting the Attending Physician Statement and additional medical documentation, which was necessary in this instance to properly evaluate your claim.
Please understand that it typically takes 30 days to review and adjudicate a claim following receipt of all required documentation. Once your documentation was received, your claim was processed in 16 days.
We appreciated your patience as we evaluated your claim. At the time of posting, we understand that your issue has been resolved.
Regards,
The Arch Red Sky Team
CK
Carol K.
Great service
Isabel was so helpful. She answered all my questions and offered a very detailed explanation and follow-up.
Response from Arch Red Sky InsuranceDec 22, 2025
Carol,
Thank you for your review. We're glad you were satisfied with our services. We look forward to protecting your next trip!
Regards,
The Arch Red Sky Team
RI
Rick
Use caution when purchasing Red Sky Travel Insurance
I experienced a very unsatisfactory experience. The reason for using Red Sky Travel Insurance is to insure your travel in case of an emergency,etc. Asking for financial information (proof of purchase) should be sufficient for proof of purchase. Asking for a death certificate is absolutely not acceptable. I am very disappointed with Red Sky Insurance.
Response from Arch Red Sky InsuranceDec 9, 2025
Rick,
Thank you for reaching out to us and we are very sorry for your loss.
As with any insurance claim, in order to adjudicate a claim in accordance with the terms of the policy, whether to approve or deny, our examiners require complete documentation supporting such claim. In this case, a death certificate is necessary to process an unforeseen death claim.
Please understand that the claim adjudication process typically takes an average of 30 days following receipt of all required documentation.
We appreciate your patience as we obtain this.
Regards,
The Arch Red Sky Team
SM
Susan M.
Caring professional
Cory was so helpful and helped to allay my stress about our situation with our claim. His calm demeanor and kindness was so appreciated. I am very grateful for his assistance. Thank you so much Cory!
Response from Arch Red Sky InsuranceDec 9, 2025
Susan,
Thank you for your review. We're glad you were satisfied with our services. We look forward to protecting your next trip!
Regards,
The Arch Red Sky Team
WH
William H.
The ease of working with Red Sky.
The ease of working with Red Sky.
Response from Arch Red Sky InsuranceDec 1, 2025
William,
Thank you for your review. We're glad you were satisfied with our services. We look forward to protecting your next trip!
Regards,
The Arch Red Sky Team
GE
George
Charleston Trip
For our trip to Charleston, SC we had a medical emergency with our service dog that would have made travel during our vacation unadvisable. We consulted our travel destination provider and they encouraged us to file a claim with the travel insurance provider RedSky. The claim forms were simple to complete and requested documentation easy to upload. The RedSky team asked a lot of questions and we answered them to the best of our ability. With all the questions we were skeptical of getting a refund, but in hindsight they were just doing their job. We happy the team refunded our trip cost and will definitely use them on our next trip.
Thank you RedSky.
Response from Arch Red Sky InsuranceDec 1, 2025
George,
Thank you for your review. We're glad you were satisfied with our services. We look forward to protecting your next trip!
Regards,
The Arch Red Sky Team
