Red Roof InnReviews of redroof.com

My daughter had open heart surgery on Dec. 16 and didn’t want to miss spending Christmas Eve and Christmas Day with our family in Langhorne PA so I decided it would be more comfortable for us to stay overnight in PA instead of driving an hour back and forth from East Brunswick, NJ on both days. We had a reservation at the Red Roof Inn Trevose, PA and checked in at 3:30pm, rested a few hours and went to our families house on Christmas Eve. We returned to the motel around 11 pm and the card key would not open our door. I went to the office to have it re-programmed and again it wouldn’t open. An employee came out and tried the card key and also could not get it to open. We returned to the office and the front desk clerk said maintenance would not be in until the morning. The only option she gave us was to stay in another room. I explained that all of our clothes, toiletries and medication was in the locked room; did she expect us to sleep in our clothes? Her response was “What would you like me to do?” My reply was “Do your job and find a solution to get the door unlocked.” She wouldn’t budge. A long term guest overheard what was going on and suggested she call Cisco for advice or the property general manager. Ashley’s response was “they’re not going to come out here tonight” and “Kiesha lives too far away“. She absolutely refused to do anything to get us into our room. Maybe if she called her manager she would have found out that every property has a master key to open the doors. This wasn’t just a minor inconvenience, it was a serious discomfort for a person recovering from major surgery and without medication there was a real possibility of having an Afib episode. All we were looking for was a clean comfortable place to stay and common courtesy from the staff. I will NEVER use Red Roof again!

I would not stay here again I book a room on12/21 there was nobody in the lobby note on the door I stayed call for 30 minutes finally a lady came stating they went to get food y’all are ridiculous never again

So walk to cascade,Michigan "i.h.o.p. Sunday 11:27 pm guest states illegal.grabs video recorder state cool see your badge your quite cop noisy wants know about every guest should be "100 percent more concerned himself being sued federal court, wood tv8 Leon hendricks investigating "illegal wiretapping" legal court of law people sued invasion of privacy acts yes it federal crime yes look court records nobody gave right permission did district judge sign waiver?, Did hotel state legal?, Does guest know sued in court of law, does aware studied 12.5 yrs law, city, state, federal, or statues in any 50 states?????. Does state record guests while on property where state that at front desk I want to know???? Where does state on front desk window does state legal obligated record guests anytime???.

Very unsure on this hotel, yes the hotel is well kept, bedrooms always tidied up and beds made, beds also very comfortable and rooms fairly spacious. What I really didnt like about this hotel was the fred shuttle service, when we booked this hotel we knew we had a free shuttle service to all the theme parks but what didnt tell us was that my partner couldn't get on the free shuttle bus with her electric wheelchair, like seriously? So because of this we ended up spending $150+ on taxis getting there and back from US and Disney. Also knowing full well my partner would be arriving in an electric mobility scooter they still put us on the 2nd floor. Another thing was when we arrived we had to pay a $50 deposit, no idea what for and this had to be paid on a card, also we had to pay 89.90 tourism tax, 8.90 per night which we thought were bloody expensive considering we only paid 450 for the hotel for the full 10 nights, tourism tax apparently only 6.5%-7% so no idea where they got the 89.90 from. Wouldn't recommend, especially if you have a disability like my partner.

Kassandra At Red Roof Inn Auburn IN Has Excellent Customer Service Skills. Am Staying There While Working in Auburn For Business. She Has Been Very Helpful. Made My Stay Enjoyable....

California Inn and Suites a.k.a. The Red Roof Inn in Rancho Cordova, Calif. is a nice, quiet hotel with lots of rooms. Nice showers and bathtubs. Accomodating staff as I was I. need of some extra bath and bed items. Great rates, clean rooms and pets allowed. Beautiful out door pool and exercise room. Starbucks next door plus many shops and restaurants as well as fast food close by. Small fridges and microwaves in rooms for heating those yummy leftovers!!

I think they have the whole routine down on how to maximize profits while robbing their guests of cash deposits. It probably goes something like this, after booking is paid in full online, look the guest up and down, tell them Expedia.com or whoever the third party booking agent is, that they didn't receive confirmation and therefore won't honor the reservation. And conveniently after check out time say that they can't extend their stay anyway because they are checking out later than check out time. Then while they go to pack, bang on the door loudly while yelling profanity. Once the guest is feeling quite disrespected yell in their face how it's not your mf problem and shut the door before they can remove all their belongings. Then call the cops and lie and say that the guest was trying to kick the door in so the cops enter a volatile situation believing that the guest is at fault and call it an incident. Hence, the cash deposit is taken for incidentals. The corporate office seems to think this protocol suits Red Roof just fine. I have video proof of the attack that took place but no one wants to see it. Injustice and discrimination should be their motto.

The Red Roof Inn Phoenix North located off of the I-17/Bell Rd in Phoenix Az is Amazing! Angela helped me with checking in. Not only was she courteous she helped to even bigger savings by introducing me to RediRewards. Where you can earn discounts on more than just rooms. Cynthia made sure we had enough towels. Typically hotels that have wood floors in the room leave my feet dirty even tho they ‘wash’. But thanks to Cynthia my feet were still clean after walking around. Even tho they are renovating the hotel, which is extremely difficult while remaining open, we were not inconvenienced at all! Great location with wonderful food all around and easy freeway access. Very clean and fluffy new bath towels. Comfy bedding and new decor. I’d live here if i could lol.