Red Points Reviews | Read Customer Reviews of redpoints.com

Red Points Reviews | Read Customer Reviews of redpoints.com

Red Points reviews

65 approved reviews, newest moderated first

MDaliessio
Oct 9, 2022
Unprofessional at best
Manufacturers that want to keep their products off online marketplaces as much as possible hire this company to target small businesses which have legally purchased their inventory at wholesale. They make false counterfeit accusations through programs like VERO. The only recourse after politely asking them to be ethical human beings is to file a lawsuit in a state that may very well be halfway across the country. They know that most small businesses do not have the funds or legal team that would enable them to do so. What their clients don't seem to realize is that by doing this instead of intercepting their products they do not want sold on certain outlets before going to wholesalers is that companies will stop purchasing. Then the national retailers they want so desperately to stock their products will stop buying knowing that they can't unload the junk when it doesn't fly off the shelves. Ultimately they hurt themselves; the problem is the legitimate sellers they harm in the process.
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Jack Y.
Aug 18, 2022
The tech must be pretty rubbish
I had not heard of Red Points till yesterday when we were targeted by them. As the publisher of an international magazine with five editions, it was a surprise to receive notice that a copyright infringement accusation was levelled against us by a larger competitor—via its contractor, Red Points. The accusation was utterly baseless, and we can prove it. We can prove the sources of our story. Can they prove their position? I doubt it. And here’s the thing: Red Points’ client publishes in Spanish. We’re in English. I can’t find anything on the client site even remotely resembling our article. The technology must be pretty poor if we were flagged. I certainly wouldn’t be encouraged to use it. Judging by the other reviews here, it seems it’s not the most ethical firm. It doesn’t appear supportive of a free press—unless the media organization is paying them.
Response from Red PointsApr 24, 2023
Hi Jack, we're sorry to hear that you had a negative experience with our takedown process. At Red Points, we take all claims of IP infringement seriously and follow our client's instructions when making takedown requests. If you feel that a takedown request was made in error, please submit a counternotification to the marketplace's contact email. Additionally, you can use our request form at https://redpoints.secure.force.com/contactform to report any listing you believe was wrongly taken down.
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Retail M.
Sep 1, 2021
Attention businesses that use Red…
Attention businesses that use Red Points to "protect your intellectual rights on 3rd party platforms", keep in mind, they use a very wide and destructive net. If instead of asking your long term legitimate wholesale buyers to pull your items from 3rd party sellers, you send this bulldog in to do it, you'll lose said customers permanently. One vendor asked nicely, the other used Red Points. All listings were pulled, but I only buy from one vendor now. Can you guess which one? P.s... I know your items aren't selling at retail because my listings didn't sell, either. Go back to the drawing board. Wrong strategy.
Response from Red PointsApr 24, 2023
Hi, thank you for sharing your feedback with us. We apologize for any inconvenience caused by the takedown request. At Red Points, we take all claims of IP infringement seriously and act upon them based on our client's instructions. If you feel that a takedown request was made in error, please feel free to submit a counter-notification to the marketplace's contact email. Additionally, you can use our request form at https://redpoints.secure.force.com/contactform to report any listing you believe was wrongly taken down.
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A O.
Jul 27, 2021
Absolutely horrible
Absolutely horrible. Bullies , scammers. Avoid at all cost. Mass report without any proof.
Response from Red PointsMay 4, 2023
Hi A Ovidi, we are very sorry to hear your negative experience interacting with Red Points. Regarding your takedown request, it's important to note that Red Points acts on behalf of our clients and we make takedown requests based on their specific prior instructions. We do not participate in the assessment of what is considered an infringement of our clients' intellectual property rights. If you believe that a takedown request was made in error, please submit a counternotification to the marketplace's contact email. Additionally, you can use our request form at https://redpoints.secure.force.com/contactform to report any listing you believe was wrongly taken down. Hope this helps.
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Tim N.
Jul 21, 2021
Can´t reach anyone from RedPoints
I spent hours, to reach out to RedPoints to talk to a representative - no answer. Fine, my lawyer will take of that.🤬 Also got suspended from eBay for no reasons!
Response from Red PointsApr 24, 2023
Hi Tim, thank you for sharing your concerns with us. We apologize for any inconvenience caused by the wait time to speak to a representative. Regarding your takedown request, it's important to note that Red Points acts on behalf of our clients and we make takedown requests based on their prior instructions. If you believe that a takedown request was made in error, please submit a counternotification to the marketplace's contact email. Additionally, you can use our request form at https://redpoints.secure.force.com/contactform to report any listing you believe was wrongly taken down.
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Steve S.
Jul 14, 2021
Redpoints got it wrong and cost me thousands!
I had my ebay business suspended because Redpoints incorrectly reported items to Vero. Redpoints did apologise and the listing were reinstated, but the suspension cost me thousands of pounds in revenue. It's great that your protect the big brands, but when you get it wrong you must compensate small businesses.
Response from Red PointsApr 24, 2023
Hi Steve, we are very sorry to hear your negative experience interacting with Red Points. We hope you understand that all takedown requests are made at the behest of our clients and that Red Points does not participate in assessing what is an infringement of our client's IP rights. If you haven't already, you can submit a formal request using the following form https://redpoints.secure.force.com/contactform, to flag a listing you believe was wrongly taken down. Hope this helps.
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Sarunas G.
May 3, 2021
scammers acting in damaging other…
scammers acting in damaging other brands for no reason
Response from Red PointsMay 4, 2023
Hi Sarunas, we appreciate your feedback and are sorry for the frustration your past interaction with Red Points may have caused. It's important to note that Red Points acts on behalf of our clients when making takedown requests on any online marketplace or e-commerce platform. If you feel that a takedown request was made in error, please submit a counternotification to the marketplace's contact email and we can escalate it immediately to our clients in order for them to review the complaint further.. Additionally, you can use our request form at https://redpoints.secure.force.com/contactform to report any listing you believe was wrongly taken down.
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Mark - Devils C.
Sep 9, 2020
Awful company to deal with go…
Awful company to deal with go elsewhere! Redpoints had one of our eBay listings removed which resulted in a 7 day restriction on our account, this is currently costing us £1000 a day. The company that redpoint where working for even told them to drop the claim against us at it was incorrect, they where instructed to send a simple email to eBay to confirm the withdrawal of the complaint, we are now 24 hours since they where instructed to do this and still nothing, another £1000 lost due to their slow and unresponsive actions. We will be putting in a claim against RedPoints to claim back what we have lost due to their wrong doing. Try to phone them all you get told is "that department does not take phone calls" If you are a company looking for someone to look after your trademark's id look elsewhere
Response from Red PointsApr 24, 2023
Hi Mark, we appreciate your feedback and take it seriously. It's important to note that Red Points acts on behalf of our clients when making takedown requests. If you feel that a takedown request was made in error, please submit a counternotification to the marketplace's contact email. Additionally, you can use our request form at https://redpoints.secure.force.com/contactform to report any listing you believe was wrongly taken down.
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