Red Points Reviews | Read Customer Reviews of redpoints.com

Red Points Reviews | Read Customer Reviews of redpoints.com

Red Points reviews

65 approved reviews, newest moderated first

Michael B.
Jul 13, 2023
Reported me to ebay and had my listings pulled
Reported me to ebay for using the brand name of the product I was selling in my listing. They were genuine products made by that brand name and not counterfeit.
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Ammar I.
Jul 5, 2023
Professional scammers
Professional scammers, unethical trading, how are these guys operating. These guys represent a brand called K18, they go around telling platforms it’s fake just to take it down, when you respond with lawyers they don’t reply whatsoever. They will try contacting AWS, shopify etc,
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Mindy A.
Jun 9, 2023
BAN this company
This company removed listing on behalf of "Pampered Chef" however they have no actual knowledge of the company. They had multiple listing of mine removed, even though all products are authentic and I purchased them directly through the company. They even tried to remove listing that were no longer active or had active inventory. I have written to them, filled out the removal/retraction requests and it has gotten me nowhere. I plan on reporting this company for their fraudulent practices in as many legitimate sites as I can, as they are NOT a legitimate company working on behalf of their "companies" Im sure I will get a great canned response to this with the form to fill out, that I already have over and over again with no answer.
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James M.
May 23, 2023
Redpoints - We were initially frustrated that the software took genuine products down but this was resolved eventually - nearly 3 months
Redpoints - Took our products down in May 23, they were genuine items and this lead to some frustration. We complained to the company who did reverse their decision - although it took till July 23, we only wish that the software lead identification lead to a considered view rather than mass takedown
Response from Red PointsMay 23, 2023
Hi James, Thank you for sharing your concerns with us, we hope it isn´t too late to help resolve this issue. At Red Points, we do not participate in the review of what may or may not be an infringement of our client's IP, which means that we only submit takedown requests when our client instructs us to do so. If you believe that a takedown request was made in error, if you haven't already, please submit a counternotification to the marketplace's contact email. You can also use our request form at https://redpoints.secure.force.com/contactform to report any listings you believe were wrongly taken down.
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Ashley D.
May 19, 2023
False Claims!
Agree with others.. Redpoint reports registered sellers to market places for copyright, even though the resellers purchase the branded goods from the official distributors. In my case, they decided to get me for using the WORD 'bullet journal' which is a general term used by various companies for the type of product. Images and such used were my own. Terrible company!
Response from Red PointsMay 23, 2023
Hi Ashley, Thank you for sharing your concerns with us, we hope it isn´t too late to help resolve this issue. At Red Points we follow our client's instructions when it comes to enacting takedown requests, but we do not participate in the review of what may or may not be an infringement of our clients' IP. If you believe that a takedown request was made in error, if you haven't already, please submit a counternotification to the marketplace's contact email. You can also use our request form at https://redpoints.secure.force.com/contactform to report any listings you believe were wrongly taken down.
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Vladimír M.
May 14, 2023
They are hurting their customers'…
They are hurting their customers' business by taking down official websites and social media channels of their authorized resellers. Probably using just dumb robots to send their denunciations. Not responding to appeals.
Response from Red PointsMay 23, 2023
Hi Vladamír, We are taking your negative experience seriously and hope that its not too late for us to resolve the incident. We want to clarify that all takedown requests are made on behalf of our clients, based on their instruction. We at Red Points do not participate in assessing what is an infringement of our client's IP rights. If you believe there was an error, please, send a counternotification to the contact email provided by the marketplace and we will escalate it immediately to our clients in order for them to review the complaint further. You can also submit a formal request using the following form https://redpoints.secure.force.com/contactform, to flag a listing you believe was wrongly taken down. Hope this helps.
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Bea C.
Apr 19, 2023
Crooks and thieves
Crooks and thieves, stay away
Response from Red PointsMay 4, 2023
Hi Bea, we understand your frustration and are taking your negative experience very seriously. We want to clarify that all takedown requests are made on behalf of our clients, based on their prior instructions. We at Red Points do not participate in assessing what is an infringement of our client's IP rights. If you believe this was an error, please, send a counternotification to the contact email provided by the marketplace and we will escalate it immediately to our clients in order for them to review the complaint further. You can also submit a formal request using the following form: https://redpoints.secure.force.com/contactform, when you can flag any listing you believe was wrongly taken down. Hope this helps!
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Andrew B.
Oct 25, 2022
Redpoint...A company that needs suing damages
Redpoint reports registered sellers to market places for copyright, even though the resellers purchase the branded goods from the official distributors. I'm now in the process of warning all UK distributors for the brands in question about these tactics as they could be left with tens of thousands of pounds worth of stock on their shelves.
Response from Red PointsApr 24, 2023
Hi Andrew, we understand your concern and take your negative experience seriously. We want to clarify that all takedown requests are made on behalf of our clients, based on their prior instructions. We at Red Points do not participate in assessing what is an infringement of our client's IP rights. If you believe there was an error, please, send a counternotification to the contact email provided by the marketplace and we will escalate it immediately to our clients in order for them to review the complaint further. You can also submit a formal request using the following form https://redpoints.secure.force.com/contactform, to flag a listing you believe was wrongly taken down. Hope this helps.
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