Mary H.
Customer service lacking
The stethoscope arrived and the box was opened only to view the product. The product was not touched or taken out of the box until it was opened as a Xmas gift. It was found that one of the pieces was defective. Your customer service person told her to basically try to fix it herself or bring it to a medical supply store to fix. The fact remains that the product was not in new condition and should have been replaced.


