Keri Patterson W.
I only managed to get two months worth…
I only managed to get two months worth of prescriptions of an antidepressant they prescribed me before I cancelled and deleted my account. Both months they shipped out quickly, but both months my prescription was held up at the post office for 7-14 days. The first month Redbox sent an emergency prescription (7days worth) to my pharmacy. The next month they denied my emergency refill because they'd sent one in last month. Look, they can't control the postal service but they can absolutely control denying an emergency prescription of something they prescribed and know it could be detrimental to my mental health to be without. There was absolutely no reasonable reason to not send in a prescription to hold me over until the post office finally delivered. This let's me know that patient care is not their first priority. Money is.
Response from RedBox RxJan 8, 2025
Hello Keri. I do apologize, and you are correct we cannot control how long the postal service holds on to your package. Unfortunately, it is up to the provider on whether they deem it appropriate and/or necessary to send in an emergency script to your local pharmacy, and in this case, they saw you had one the previous month and denied sending another. There are a few steps you can take so that you would not have to be getting an emergency script each time you order from us. You do not have to wait until your prescription refills automatically in order to purchase another refill. Patients can go into their account and choose the refill now option to purchase a refill ahead of the scheduled auto-refill. This is one of the benefits of using our service as some insurance plans will not cover early refills. Another option you have is to select to pay for expedited shipping at the checkout step (depending on the state you live in) to receive the prescription sooner. These shipping options are listed on our website under the FAQ's section. If you ever have any questions or concerns with the speed of your deliveries, you can always email our patient care team at [email protected] or give them a call at 844-733-2697.