Joshua W.
Very poor communication and clarification
The first time I used this company for Strattera it was a good experience, but this time trying Guanfacine has been extremely annoying. I scheduled my appointment at 8:15am because I have limited time at work (pest control) and the nature of my job requires me to be quick and efficient in order to complete my route, not only was the doctor late but it wasn't even my actual doctor, it was some random doctor with horrid video and audio quality which I couldn't understand and only could hear every once in awhile. She kept saying "Prozac" even though I don't, have never and will never take "Prozac". I kept telling her this until eventually she stated she would log off and call me... that never happened. After jumping in and out of the lobby my actual doctor joined the call stating that I was in her non compete and she had to get another doctor to see me. (She has great video and audio, as it should be and no it wasn't my signal. I had full 5GLTE coverage and the conversation with the 2nd doc was great), but I would like to have been notified prior to the "non compete" reshuffle. Then I was put on hold to wait for support to find me another doctor, so I sat in the lobby for 15 minutes further waiting on support who finally joined and asked me to reschedule to 2:30pm, which is the rush hour for my job. I lost nearly 40 minutes of my route time at work because of all that crap and to top it off I was never given an ETA for the medicine and it has still yet to ship. All in all a very frustrating experience. The company needs to work on their customer service and communication skills because if this medicine doesn't work I doubt I'll be back for anything else. That said, the doctor I spoke with at 2:30 was very pleasant and polite. Im only giving an extra star from 1 because the first time I used this company everything went relatively smooth, although they still had horrid communication then as well.
Response from RedBox RxJun 23, 2024
Thank you for your feedback Joshua. We are truly very sorry for your poor experience. If you would like to give our patient care team a call at 844-733-2697, we would be happy to assist you with questions regarding your order as well as trying to rectify the poor experience you had regarding your appointment.



