Tracy T.
Did not receive order
Did not receive order
Response from RecoverychipJan 15, 2025
I'm sorry it has not arrived. I will immediately send you a replacement shipment.

Recoverychip manufactures and sells the highest quality AA and NA Medallions and Keychains and other Sobriety related gift items.
Recoverychip (recoverychip.com) has 560 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.
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Tracy T.
Did not receive order
Response from RecoverychipJan 15, 2025
I'm sorry it has not arrived. I will immediately send you a replacement shipment.
Dawn N.
I'm still waiting for my delivery. It was too be delivered on 10/31/24. It's now 11/6/24
Response from RecoverychipNov 9, 2024
I'm sorry the transit is taking so long, tracking shows it will arrive today.
Robert C. L.
I ORDERED 2 ITEMS AND PAID FOR 2 BUT RECEIVED ONLY ONE. Please send the other one. Thank You
Response from RecoverychipNov 9, 2024
Hi your order filled in multiple shipments. The last holder should arrive this week if not by now.
Thomas J.
I wrote that the number on my chip should read 10...I receive a 1 year medallion
Response from RecoverychipMay 1, 2024
My apologies I have a 10 year on the say, no need to return the other coin. I've added tracking to your order so you can follow.
Gina T.
My coins have not come . They have been sitting in Florida for 3 days now. I missed both anniversaries for my friends . Now I have to give them the coins late
Response from RecoverychipAug 2, 2023
I'm very sorry the coins have not arrived. They were purchased 7/25 and mailed 7/26. Tracking shows they are in transit and will deliver on 8/3. It usually takes about a week to deliver unless you add priority mail shipping which was not selected on this order.
bradley S.
well i'm still waiting to receive the token i ordered, paid extra for mailing , and have recieved no comment from anyone on why its 3 days late
Response from RecoverychipMar 29, 2023
Your coin was mailed the same day of your order via Priority Mail as you specified. Its day 6 and Usps has marked it late so I refunded the upgraded shipping and have you set up to be emailed by USPS each time the package moves. I'm sorry the transit is taking longer than expected. The order was shipped the same day it was placed using the ship method requested.
Ben H.
Update..... I won my credit card charge back too. So, now, John is out merchandise (because he refused to change an address), shipping costs, and reputation because his ego needed him to be "right". Great job John! If you continue to let your ego run your business, I doubt you'll be in business long! Do NOT order from this man!!! I placed an order at 7:15am est. on Feb 7th 2023 at 8:02am est. I emailed John Gall to let him know my shipping address was wrong and I needed it to be shipped to my billing address. FORTY SEVEN MINUTES later and BEFORE 9:00am est or even 8am est. Considering this business runs out of the Central Time Zone, it should have been PLENTY of time. I immediately got an auto response from John about partial shipments (should have been a clue about a shady business right there). John did not bother to respond to me until February 8th at 8:46am est. claiming he would "try" to change the address but that he uses a third party shipper and was not sure he could. Hey John, maybe check your email a little more often! Any reputable business would have been able to change the address. Instead, John is now accusing me of wanting "free merchandise", no John, I don't want "free merchandise", I just want the merchandise I ORDERED. Now I have to dispute the charges with my bank and order another token from a decent company. I will NEVER deal with John Gall again. He is way to concerned with being "right" rather than taking care of the customer. This has been a HORRIBLE experience and I will make sure and let everyone I come in contact with know that John Gall is garbage to deal with.
Response from RecoverychipMar 8, 2023
I'm sorry the order could not be cancelled so was successfully delivered to the address provided on the order. We tried to cancel but it had already been in a shipping status, meaning the shipper could not cancel it or modify the shipment. The order successfully delivered to the specified address. The customer demanded a new shipment to a new address using a threat of a bad review or credit card chargeback. I rechecked that the order was successfully delivered and waiting at the address provided on the order. The address is a 15 minute drive from the new address he would like a new shipment to be sent to. Customer insisted on a free replacement shipment to a new address not originally provided on the order. Apparently the threat of a bad review has been realized. I'm sorry we could not cancel the shipment and resend to the new address, we act very quickly on orders which has a downside of making it hard to change shipping addresses once they are in a "shipping" status. We know its critical to get items out quickly to meet birthday deadlines so we do not delay the orders and assume that the addresses provided on the orders are the desired destinations. We have successfully delivered to the destination you provided so i'm very sorry that I cannot agree to send a free new shipment to a new address.
Dave War P.
This company offered me a discount code on their website and would not honor it. Total false advertising. Take your business elsewhere.
Response from RecoverychipJan 24, 2023
I'm sorry we are not able to provide discounts in silver bullion investment products. We provide discounts on our recovery gift items but not investment products.