RecognitionhealthReviews of recognitionhealth.com

Be aware that this company can’t be trusted. If there were an option to give 0 stars to this company, I would! I was lured to their Houston Clinic by a Facebook ad for a clinic testing. Then I had a bad experience at the Houston Clinic of Re: Cognition Health. The manager of that clinic is unethical and unprofessional. On my appointment day, the only staff member present is a clinical research coordinator (CRC). My total appointment time there lasted 3.5 hours, abnormally long! The CRC first wanted to take my blood sample from my left arm. She failed. After 45 minutes, she came back and tried on my right arm. She failed again. It turned out that, based on her LinkedIn profile, this CRC was hired less than two months ago and had no prior blood-drawing experience. I cannot understand why the office manager placed her as the sole operator of the clinic and allowed her to perform an invasive procedure. This was an inappropriate and irresponsible use of an inexperienced employee, and we, as patients, suffered the consequences. Besides, the overall Glassdoor review score on Re:Cognition Health’s US locations is 2.7, substantially below the average. Here is my conclusion: unhappy patients (like me) and employees are a result of unethical management of this company.

I had an appointment for an ADHD assessment. In every single contact with Recognition Health, they were repeating that any reschedule or cancelation with less than 48 hours' notice would get me charged the full amount of the appointment. 26 hours before the appointment, they rescheduled it to the next day, at a time that I am not available. They have not replied to 3 emails. I finally managed to get someone on the phone after multiple attempts. After a significant delay, I received an email that my appointment was moved to a different slot tomorrow that, again, does not work for me. They also claim there is no liability for them despite the cancelation of my initial appointment with a short notice. That is an appalling service from a company that obviously only cares about exploiting people instead of supporting them.

Very annoyed at this company - most of the top private Consultants for brain injury have gone under this company. It is near impossible to contact them. Since January 2 2026 Ive been trying to make an appointment with a Neurologist linked with the company. Im still waiting. There is no answer on the phone, emails go unanswered for weeks. If these private Consultants thought it would be a good idea to go with this company then I suggest they remove themselves from it. With this company its almost like they are Barring potential paying patients from getting to see those Consultants in the private sector. The company Reconition health has flooded the private sector any website you go on looking for private consults you are directed to this company to book, which you cannot do. Its incredibly frustrating and very poor customer service and worrying because you cannot get to see the Consultants you need to see.

I have tried three times to call them and each time they never call me back. Upon reading other reviews I think I’ll give up and call it a day.

They should be ashamed. They should be ashamed. After an initial diagnosis, we traveled to London for a follow up appointment as a family. I took a day off work. It was a very emotional day that I had personally psyched myself up for. After waiting in reception for ages, a junior member of staff told us somebody had forgotten to put the appointment in the diary and Dr. Fenu wasn’t even in London. Appalling. Our next appointment was then also canceled. And we have had such a difficult time re-booking we are leaving the clinic and starting again elsewhere. This is a hard enough time for any family, but the way we have been carelessly looked after has caused even further distress. Disgusting.

I am horrified with this company. Having filled in TWO enquiry forms via their website, they finally send me the initial referral forms. I completed there on behalf of my 5 year old son, which contained very sensitive information. I chased this up after 4 days, via answer phone and email. Hearing nothing, I then chased them up again, via answer phone and email. Thus lies, in someone's inbox, incredibly sensitive data about my son. And there is also a small child desperately needing help from a company who won't respond. Horrifying. Please do not use this company.

Having completed the phone survey and received all the bumf, I emailed with a query: a week later I emailed again. Recognition ignored both emails. A week later I emailed saying that since they won't communicate with me I shall not be attending the initial assessment: they replied with a thumbs up icon! No hint of apology or explanation. Since they won't respond to emails I'm not at all happy about being a guinea-pig for them.