Recall CosoriReviews of recall.cosori.com

I emailed everything, received an email saying I was approved. Shipment would be received within 2-3 weeks. It’s been 8 weeks and still no replacement. I don’t think they intend to send a replacement. They just want to limit any potential fire issues. I am going out today to purchase another air fryer and it won’t be Cosori. If I ever receive a replacement I will take an hammer to it and do another form with the pictures. Scam!

I'm without my Cosori since I cut the cord following instructions to have it replaced due to recall. I sent photos according to their instructions to register my recall. I did it twice. Still haven't heard back from Cosori. Wondering if I will ever get the product replaced. Really miss not having my air fryer for 2+ months! Asked them to please advise to my email account. No response. My account says they don't recognize my registration, order number, or email address. Sent pics 3+ times!!! Cosori isn't a product I'd EVER buy again, THEY ARE DISHONEST AS HELL!!!

Awaiting for the replacement since February .what's happening?? I check the status with my tracking number and still in verification process. Please send me the replacement.

Customer Service terrible. After finally getting through their process time in early March they still have not shipped my replacement. It has been “ in shipping” several weeks. It takes so long to receive the product that I would never recommend buying any of their products again. Update: May 10th and still no replacement, approved, says shipped but shipping tracking number not recognized . Do not cut the cord. Anyone 8nterested in a class action suite?

Received confirmation from Cosori on February 27, 2023, that our claim had been accepted after following all the directions for photos and hand written note with batch number. Tracked progress of the claim for the replacement for first four weeks and then it disappeared off. Cosori‘s website. Went to recall page and manually entered email and registration number to find the claim and have been in limbo since. I have called customer service, who were unable to respond with anything other than could be 6 to 8 weeks. Now at six week mark and no update on when a unit would be shipped. I used my cosori every day and had this company been upfront that I would be without it for several months I simply would have gone and bought a replacement. My Cosori was always reliable, but based on experience, I would not deal with this brand again. Also very disappointed that Amazon has not got themselves involved with any type of resolution for those who bought the unit through their website .

If I could give a negative review I would. Terrible customer service. No frier received despite being approved March 3. Cord cut pictures sent twice due to their inability to see the numbers. Indicated a 3 week time line. I will never buy from this company again.

I have followed all instructions for the recall and received confirmation that i would receive my replacement in 2-3 weeks. Now (5+ weeks later) they say 6-8 weeks - three times longer. So disappointing since i used my airfryer every day. I'm about ready to just buy another in a different brand, and never recommend Cosori again. Not impressed with how this is going.

This company lacks customer service that would help the poor bunch of suckers that have bought this lemon, me being one of them. I sent various emails with information they requested, now they want a hand written picture , to hell with them. They came back saying the model number and product numbers did not match, not my doing it’s called manufacturing and Quality Assurance that’s Cosori responsibility. The phone support is useless and I finally threw the item in the trash and will never buy anything from them. Also Amazon needs to wake up, the people who bought this POS through them are pissed and they need to write to Amazon for selling such a POS.