Recall CosoriReviews of recall.cosori.com

WEHAVE TRIED, UNSUCCESSFULLY, FORWELL OVER A YEAR, TO GET A REPLACEMENT FOR THIS DEFECTIVE PRODUCT THAT BURNED MY WIFE'S HAND, OVERHEATED, AND STARTED SMOKING-- THIS IS ASCAM, AND SHOULD BE DEALT WITH IN A CLASS ACTION LAWSUIT! EACH TIME WE HAVE CALLED THEM, THEY KEEP "CHANGING THE GOALPOSRS", LIKE A CERTAIN POLITICAL PARTY IN THE U.S.A. EVERY TIME WE HAVE CALLED, SENT IN THE PICTURES, NUMBERS, AND DETAILS THEY SAY IT WAS REJECTED, BUT NEVER GO INTO DETAILS AS TO WHY. WE HAVE BEEN ASSURED THAT THE SUPERVISOR, "SHATONAREESROBINSON", WILL CALL US, THE NEXT DAY, TO EXPEDITE OUR CLAIM-- LIES! WE HAVE STAYED HOME PURPOSELY TO NOT MISS THE PHONE CALL THAT NEVER CAME. THEN ANOTHER "SUPERVISOR" ASSURED US SHE WOULD CALL US THE NEXT DAY, (NEVER DID)-- WELL WE CALLED THE PRODUCT SAFETY COMMISION TODAY AND GOT AN IMMEDIATE RESPONSE. WE WILL ALSO CALL THE B.B.B., AND ANY OTHER AGENCY THAT DEALS WITH THESE SCAM ARTISTS, WE PAID GOOD MONEY FOR THIS DANGEROUS FIRE HAZARD, AND I'LL BE DAMNED IF WE WILL LET THEM GET AWAY WITH IT.

Their teapot has broken on me FIVE TIMES. It took them over a week for EMAIL ONLY (no customer support phone number) to send me a new one, and in 5 weeks, that one broke. It's been 3 days and no one has bothered to "email me" (no phone representatives). LOUSY company. Defective products. RUN!

It's stopped working

I sent my information for the recall on Feb 23,2023. In June I received a new air fryer. The issue was it was a lower model then my original purchase. I was contacted immediately telling me that I had received the wrong air fryer. I had the option of a $25.00 gift certificate for cosori or wait for a replacement of my original airfryer.i chose to wait. I received instructions not to use this airfryer and I received a tracking number right away. This was June 6th. When I traced the tracking number my message read " shipping label created, product not received".on Aug 8th I called and was told the issue was canada shippers. I called BS as the tracking number no longer existed. The order was escalated and I was told I would receive the product shortly. On Aug 28th I called again and was forwarded to a supervisor who could no longer see the order and said she sent the order through again, I should see an email shortly. On Oct 3rd I called again and was told once again it has been escalated and I would receive an email. I requested a full refund for the original air fryer I was to receive. I was told the request would be sent in and I should hear back shortly by email. Still no email.

The Cosori recall is not getting any better. I have been trying for over a week to send pictures and information acceptable to them. I sent them pictures last night with the front, back, bottom, etc. with the ridiculous handwritten batch number in all of the pictures. Today I get a message saying again that the pictures were not acceptable. I called to ask why and was told my pictures did not show the 4 corners of the air fryer in my pictures. What the heck!????? I am not great with cell phones, but with a little help (NOT from Cosori)I figured out the sending of the pics to my email, downloading them to my computer, then uploading to Cosri. This experience has been a nightmare. I have sent at least 12 pictures. I truly believe Cosori has set this up to discourage customers from successfully asking for a replacement product. I am going to contact BBB and the Consumer Products Safety Commission.

The recall requirements to get reimbursement are a way of stringing people along. It should be one picture showing the model and batch numbers with the cord cut. Having a post it note with the batch number in each picture does not make any sense.

Received a tracking number for the package. It's been a week and FedEx had not picked up the package The label was created a week ago. Cosori has not called FedEx to pick up the package. Cosori should not provide me a tracking number until the package is picked up!!!

I have been waiting since February 20 23 to receive my replacement Cosori air fryer due to a recall. I have called numerous times and I’m told the same thing when I call that there will be a replacement coming. It will just be a few weeks longer and I will be getting a new tracking number in a few weeks. This is been going on for months and I feel this is beyond the time anyone should wait. I called on June 19 to speak to a supervisor and get my problem escalated only to be told the supervisor was busy talking to another Customer which I don’t believe. This has been the worst experience I’ve ever had with any customer service. I wish I would not have cut the cord as they said, and continue to use my air fryer because I had no problems with it using it six months previous. I will not be using Cosori again or will not recommend it to anyone. I will purchase a new air fryer from another company. This product was purchased in Canada, which was part of where the recall was from and I feel to have to wait five months for a replacement is ridiculous. All I’m getting is the runaround from customer support and I can’t seem to get a new air fryer. This is a horrible company to deal with.