Recall CosoriReviews of recall.cosori.com

I submitted the photos of my air fryer as soon as I heard about the recall, before I even received an email from the company about the recall (heard it from a friend who also had a cosori air fryer). The week before the 8 week mark, I called them to get an update. They told me my recall has been approved, but the status on my recall stayed on "final confirmation". I was told to call the following week to follow-up. Still told the same thing. A week after that, I get an email apologizing for the delay, and it will take another 6-8 weeks to receive my replacement. It took 3 months before I finally received my replacement. I get the email for my tracking number 3 days later. 2 weeks later, I get yet another email that they sent me the incorrect replacement, and to keep the replacement in its original packaging (too late for that), and to either wait for the proper replacement, or keep the current replacement and they'll send me a $20 gift card, which is basically useless to me. At this point, I'm too frustrated to continue dealing with the company. It has been an entirely frustrating experience from start to finish. I don't think I'll ever get anything from Cosori after this whole ordeal.

This is absolutely ridiculous. I submitted my photos almost instantly after I heard about the recalled cut the cord and everything and now it is almost the end of May and I still have no air fryer. My application is still in the final processing stage and has been that way since the end of March. This company has handled this recall so poorly it is not even funny. I have called at least three times to get status updates and I’ve been told the same thing every time that it could take up to 6 to 8 weeks from the approval date after you submit your photos to get your replacement air fryer. It’s coming up on two months and I still don’t even have confirmation that an air fryer has shipped. It’s extremely frustrating because my air fryer with something I use on a daily basis and per their instructions. I had to cut the cord and they won’t let you throw it out so I have a broken air fryer that is completely useless and no hopes of receiving my new one anytime soon. This company should’ve handled this recall 1,000,001 times better than they did. They should’ve given every customer with a recall air fryer a gift card to go out and purchase a new one and ship their broken ones back this way you wouldn’t have a whole ton of upset customers. At this rate, I’m not hopeful my new air fryer will come anytime soon. Shame on Cosori for how they handle this recall. Do better.

I applied for the recall in February as soon as I heard about it. I jumped through all the hoops of photos and serial numbers to apply for the recall. It was March before I was given approval. After approval was received, I waited weeks and weeks and weeks, but my replacement FINALLY arrived a couple of weeks ago at the beginning of May. The new fryer is almost identical to the original model I had, but the new one is larger, so I was quite pleased. Three days ago, out of the blue, a second air fryer arrived, also addressed to me. So now I have multiple air fryers. I feel for all the people who haven't received their fryers yet, but I can assure you, Cosori isn't running a scam. They just seem to be somewhat inept. I got not only one but two fryers, purely from their own mistake. The experience was painfully slow, but they did come through in the end. I'll be keeping the second fryer, because it's not my fault they were so stupid that they sent me an air fryer twice. I consider it apt payment for the amount of time I had to go without any fryer at all, and the hoops they made me jump through before I received a new unit.

Like everyone else that has a Cosori Air Fryer and was made aware of the recall. I too cut the cord of off our machine and wait. BUT I have an issue with Amazon over this recall mess. Amazon made good money selling all these units. Amazon continues to sell numerous models of Cosori but will not assist with this lack of customer response during this recall. Cosori has cover themselves by having their customers cut the cords. But they still flog the market with other models on Amazon. It’s time Amazon supported their millions of clients by removing the Cosori products from Amazon until Cosori fulfils their obligation to all the customers that have followed their directions to cut the power cord but have failed to supply the promised replacement units.

Waiting since February 23 the first day the recall went up. Emailed them dozens of times. Finally got tracking may 1st and over two weeks go by and no air fryer. They said the tracking number isn’t traceable. So after 3 months still no air fryer. Scammers, terrible customer service, terrible recall event. I’ll never buy from them again over this. Should’ve never have cut the chord. They suck, they should be taken to court over this disaster.

Had the brand and model number on my air fryer to be sent a replacement by Cosori. Made 3 phone calls, gave same info to each. Was told to take 3 pics of the air fryer, 1 with the cord cut off. Then was told send all that in and IF approved could be 6 to 9 MONTHS to receive. This company is in China. Good luck to ANYONE trying to get a legitimate replacement. I told the young lady to just forget it. Why do we do do much business with a communist country ???????

I’ve been waiting for my replacement for months already when I received my tracking information it says it was delivered to different address not my registered address with them called their hotlines 2 times already email as well … no solutions no air fryer!!! My air fryer is working fine I should not cut the cord !!!! SCAM company

What Cosori did after having problems with their product is a classic. To limit futur fire and liabilities they asked everyone to cut the cord. The cord cutting is the most important things for them, they don’t care about the batch number etc.. cutting the cord will slow events and shield them from futur lawsuits. I am like everyone else I cut the cord but I almost immediately repaired it and continue using it. The chance of catching fire is minimal about 1 of 1000 If I ever receive a new one which I seriously doubt I will trash the old one but not before.