Recall CosoriReviews of recall.cosori.com

Bought a radar detector from this company. It came completely damaged. Requested a refund and was told to send it to an address and when they receive it we will be issued our refund. UPS calls me back telling me the custom refused the package. Apparently they had given us an address to a thrift store in Florida as their company returns department. When we tried to contact them back, they never responded. THIS IS A SCAM COMPANY OUT OF CHINA! DO NOT purchase anything from them. Luckily our bank reversed the charges.

My air fryer was recalled. I had trouble processing the recall to obtain a replacement. I called the recall line, which lead to an answering service instructing to leave a message. Over two weeks, I left multiple messages. No response whatsoever. I tried contacting Cosori directly and all they would do is direct me to the recall line. After leaving more messages, I gave up. I had already cut the cord on my machine as instructed, unfortunately. Since I’m unable to process the recall, I am now without my machine and have no hopes they will be honoring their recall with a replacement.

Excellent company, Gooseneck Kettles are excellent. Great customer service.

After using this product for 16 months the handle from our cosori airfryer melted and as I took some chicken out the whole tray fell onto the floor and hot fat went everywhere as well as the chicken. Could have a lot more dangerous than it was. Any chance of a replacement?

I use my air fryer DAILY...and after following all the recall instructions, cutting the cord and taking pictures and uploading - I get a message saying 6 to 8 weeks to wait for a replacement. Absolutely BS. And then I see the number to call for support in the event I can't find the info I need on the website. I call that and am promptly disconnected after hearing a message basically saying "all recall info is on the website". What a joke.

Cosori Bad Business Although I did receive a replacement air fryer the replacement is now malfunctioning, making a loud noise. It has been less than two years and it is under warranty. I called the number indicated 888-402-1684 but the outgoing info says "they are not taking calls to send an email to "support", email was sent on March 28, 2024 and again on March 29, 2024 but as of today, April 3, 2024 no response and outgoing call message is the same. Someone commented about a Class Action Lawsuit - where do I sign!!

On December 10, 2023 I placed an online order with this company. They immediately charged my credit card in the amount of $135.99. On December 17, 2023, I had yet to receive a shipping confirmation. I emailed the company requesting to cancel the order and receive a refund. According to the company's cancellation policy, a customer may cancel with a full refund if the order has not shipped. On December 18, 2023, Mark wrote, "I am Mark from the Bark Beyond Team, I hope this message finds you well. I wanted to inform you that your order has been successfully cancelled as per your request. Additionally, I'm pleased to confirm that a full refund of $134.00 for your order has been processed. You should expect to see this reflected in your account within 5-7 business days or depending on your bank's posting timeframe. Moreover, an email confirmation regarding the cancellation and refund details has been sent to your provided email address." As of today, February 21, 2024, I HAVE NOT RECEIVED A REFUND. I spoke with "Mark" via chat today and was told, "I'll provide an update as soon as possible Christy. As of the moment, there's an error occurred in our system. Please bear with us as we resolve all of your concerns." I requested to speak with a representative via phone. There is no phone number listed on the website. Mark then told me, "Our phone supports aren't available as of the moment Christy." This SCREAMS SCAM!!!! I am totally disgusted with this company and its lack of customer service and communication. Their website lists the company address as: 1309 Coffeen Avenue STE 10801 Sheridan, Wyoming 82801 United States If there was any way to give ZERO stars and still post a review, I certainly would. I'm disgusted and out $135.99 AND a lot of valuable time. Absolutely unacceptable. WHATEVER YOU DO, DO NOT DEAL WITH THIS COMPANY!!!!

If I could give 0 stars I would. My recall was never received after it was approved. Working with the company to find out why is a joke.