RebornartdollReviews of rebornartdoll.com

They give you the runaround for exchanges or returns. They discourage the consumer from the options of returns/exchanges because they refer you to a customer service option that doesn’t exist on their site. You are conversing with they support services who advise you don’t want to engage in returning your items because of shipping overseas. They switch you to numerous agents which I believe is initially the one you start out with. Information on their website is misleading. You paid an absorbed price, shipping etc and they’ll only resolution is for you to keep the doll which is not as described on the site and refund you only 20% which barely covers to shipping and handling fee. I will never ever patronize this business website again. I will and strongly recommend advise that you DO NOT order from the company!!!!! Please please please I beg of you! And I will be advising my friends, family, colleagues, social organizations, social media blogs etc. to stay away. It should be up to the consumer to decide to “deal with the inconvenience of overseas returns” and not be discouraged or have the decision made for you. To be offered 20% on your next purchase or 20% off on your purchase and keep the merchandise is ludicrous since the customer has no desire to make any future purchases. A valid customer service link or email needs to be placed on the site. Or if the support services is actually the customer service then they need to honest with the consumer and advise so! They even seems to screen their feedback/ comments/reviews from consumers to reflect all positive which is certainly not the case. Also they are not honest with all fees such as shipping, discount fess etc. But again I will not patronize this site ever again

Like a fool, I did not read the reviews. I not only was burned one time but for 3 dolls - The dolls were nothing like I thought I ordered. Over priced and totally unrealistic. Yes I tried to reach out to them because I had ordered the heartbeat feature - for what? Just more cost for totally terrible dolls. They are expert in suckering people in - don't get taken!!

The site is a SCAM. I ordered a doll with dark skin and smooth wavy hair. I received a doll with a huge Afro. When questioned, with photos, the company said slight variations are common and that I received the doll I ordered. They offered a 10% reduction in price. Refused a refund.

Hay muchos estafadores sobre todo de reborns, hay que informarse bien antes de ordenar,

Scam company! Ordered a doll for my daughter Christmas present and they sent me the ugliest doll that had no likeness to the one that ordered on their website. The doll I received is of poor quality and is only fit for the bin/trash. The doll I ordered was only supposed to have a heartbeat (only sound option available for particular doll on their site) however they sent me one with cooing and crying sounds etc. When I brought this to the companies attention and after 17 emails back and forth they refused to admit they’d sent the wrong doll and would only offer me 55% refund for an almost £80 doll. They claimed that they could not offer a refund unless I returned the incorrect doll at my own cost which would cost a fortune, however there is nothing in their returns policy that states if they are at fault that the fill must returned at the consumers cost. This company have consistently gaslighted me throughout their emails, despite all the evidence I provided to them to prove the doll was not what I ordered they refused to accept fault. They are rip off merchants, please do not order from them!!!!!

Received my reborn doll today……terrible! I wish I had read the reviews before I bought! I contacted them and they did get back to me pretty quickly and offered 10% refund which I refused. They then offered me 25% as it would be too expensive and hassle to send the doll back and I again refused telling them I didn’t want this doll in my house and refuse to give to my daughter as a Christmas present as I would be able to buy a better doll in Smyths or B&M. I have managed to get the return address and am sending the doll back for a full refund as I have told them I would contact Trading Standards. Not happy at all. DO NOT BUY FROM THIS COMPANY!

Please do not order The reviews on the site are fake. I have paid £105 for a reborn doll . It looks like a £9.99 doll from smyths. They have offered 10% refund and now 20% refund. I will be taking this up with my bank and getting a refund as what I have received is not what I ordered. Please please please do not buy! I have now purchased an incredible reborn doll from the uk for £89.99

They are terrible. The dolls look nothing like pictures, they refuse to do anything to address your concerns, they do not allow refunds. Never buy from them!