Rebel GypsyReviews of rebelgypsy.com

Disappointed with processing time and customer service. This site was recommended to me from a support group of ladies losing hair due to medical reasons. The rebel gypsy group seemed supportive and strong. I ordered A LOT of items, almost every live feed I watched. My wigs and products still haven’t shipped and it’s been past 10 days. I was not aware that it takes 10 business days just to be shipped then additional time to get here. This could be on me, but it was not posted anywhere I could see. There is no phone number listed to contact them and when emailing a question. I get the same reply about shipping labels and processing time. The replies are graphically jumbled and do not come easy to read. Some of the items have shipping labels printed (not special orders) but have not yet been shipped. The order numbers on the app say fulfilled, but the website says something different. The one that had shipped took 4 days from printing label to actually be shipped. While this may be a standard practice to some, it does not seem like I am valued as a customer. When I asked for a refund for shipping on an order the owner cancelled (was listed at wrong price), she issued me an app credit and not funds back to my card. At this point, I don’t want to purchase anything else since it takes so long to get.

I wore this on cruise last week so many people complimented my hair

I ordered wig roulette twice. The first time was 8 months ago, this time 3 weeks ago. I received the same exact wig. The issue is that I asked during a live if it was wigs currently available. The answer given was yes. This wig wasn't even listed 8 months ago when i received it the first time. And then again months later. It is still not listed as being available for sale. It's kind of shady and annoying as no one wants a wig with a headband twice. Will not be buying again. Definitely switching to ebonyline.

UPDATE: After several requests, I FINALLY received a refund today, Nov. 24th. I updated stars to 3 due to receiving the refund, even though it took SEVERAL REQUESTS to receive it. I ordered 4 wigs on Sept. 3rd, 2023. To date, on Nov. 21st, I still have NOT received the wigs. I have requested a FULL REFUND in multiple emails. In the responses I have received, NOT ONCE have they acknowledged my refund request. Every response has only said they will check with shipping dept. I no longer want the wigs! I want my money back! It is close to Christmas and I could use the money towards gifts for my 3 sons!

This company is horrible. Unethical, if not illegal, business practices. I ordered 3 wigs. Not even a week after ordering I requested to cancel my order. I was told no that they don't refund or cancel orders that "all sales are final". The wigs hadn't even shipped yet so I fail to see the reasoning behind that policy except to trap people into buying from them. Waited almost 3months for wigs to arrive and I immediately returned them to sender without opening the package. This was 3 weeks ago and I have not received any aof my money back so that's theft and I will be pursuing charges against this company. I have reported it to the BBB, FTC, and the states attorney generals office. She has failed to respond to any of their attempts to reach out and I believe it's because she knows she is in the wrong and is trying to avoid issuing a refund. I have also reported this to my bank and she's ignored their attempts t9 communicate as well. I will be filing charges against this company to get my money that way. Awful company. I do not recommend.

Love my purchase awesome company!

I love Rebel Gypsy! The Best Company!!! Amanda the owner is Awesome! ❤️❤️❤️

Both wigs I ordered were special order & were not able to fill order, I could not find anything comparable to replace them & was denied a refund. Could only buy merchandise from the website plus was given $25. for each wig. But couldn’t find anything I wanted??