Re-BathReviews of rebath.com

The crews that came out were friendly, polite, very professional but lacked in going all the way to doing a great job. For example, the electrical switches and plugs were not left flush with the wall or crooked, the toilet paper holder was installed between 2 mirrors and the toilet paper was left to sit on the floor next to the toilet. The hanger was moved but only after all the drywall and painting was completed, it’s not noticeable because we have hung a picture to cover that spot. A water line was moved and had to be run through the ceiling which is the attic, all the insulation was removed but none replaced so the first cold night the water line froze, we now run a space heater in the toilet area to keep it from refreezing and are making arrangements to have insulation added because Re-Bath said the insulation would cause moisture and black mold. Not happy with the total job but at least I now feel safe taking a shower although being disabled. That is why my wife and I spent all that money. Would not recommend them to anyone.

While I have nothing but praise for efforts of installation team, I am far from happy with paying over $32,000 (just for their work) for a totally renovated bathroom. They were helpful picking out fixtures and finishes. Showroom very small though without a lot of floor examples to actually see. After job started, we realized that we had not selected a vanity light fixture. I asked them to order one then saw they were going to charge me $850 for a pretty standard 4-light fixture! I cancelled immediately and found one online for $200 that is perfect. They also recommended an electrician they routinely work with who quoted me over 3X what the electrician I used quoted. Demolition took way longer than they planned for which I tried to prepare them for based on the age of my home. Beneath original tile was 2-3” of cement “mud” that was overwhelming the 2-man team. This also put them behind ”their” schedule. Then the installer’s assistant quit with no notice but installer carried on alone. Toward the end, another assistant came on board but was pulled off my job after a few hours to work on another job. So although needing at least a few more hours (maybe half day) and some help to properly complete my job, my installer worked until 9pm that night saying he couldn’t come back. They said it would be “paint ready” when finished and it definitely is not. Plaster/caulk needs more work as well as drips and some marks needing to be cleaned off finished ”tile” panels. They offered to send professional cleaning team but more than cleaning needs to happen. Once electricians ($1,000+) are done I still needed painter to prepare and finish walls and ceiling. Not sure what he’s going to charge. So bottom line is the presentation was great, installers were great until management had them focused on next job, which made my job suffer in my opinion. If your job takes longer than their job time "formula" they walk away and onto the next project scheduled. I have to say I felt abandoned. My job was no longer a priority. Once you sign on, they provide very little guidance. The installers were asking me for specs on vanity, mirror, cabinet, etc., which I thought they would have and I couldn’t find on my contract. The salesperson was very nice but disappeared, never heard from him again unless texting me answers to the many questions that came up. Supervisor never came by to check on anything, until he had to deliver the half of the toilet that was misdirected in transit. Not their fault. I wanted to love my new bathroom and hope I will sometime soon, but I certainly don’t yet.

Overall, I am pleased with the final product, but it was a bumpy ride. The positive aspects include: 1) Offering one year 0% financing (Note: the one year starts when you sign the contract, not when work starts), 2) Offering tile that matches our bathroom as opposed to giant stone composite slabs or plastic, 3) Friendly installers and office people. There are some things that weren’t exemplary: 1) We signed our contract in February. It states work will begin in TWO weeks. The sales person told me FOUR to SIX weeks. Work actually began in June, 2) They called me before the work started and said they would have to delay one day. Unfortunately, they did not communicate with their subcontracted electricians and they showed up unexpectedly on the original date. 3) Once work started, they informed me that the lead installer was going on vacation in the middle of our installation (Wednesday and Thursday) and would finish when he returned, 4) The installer returned from his vacation late and no one notified me that he was not returning on Friday until I called the office, 5) Because of the way our old tub was shaped, there was a large gap in the flooring ( ~3”), that they wanted to cover with a white plastic molding, 6) They up-charged me $1,500 to install matching tiles I supplied, which I believe was excessive and over the high price you already pay to get your job done “fast”, 7) Final work was over the original estimate with the last-minute $1,500 up charge for setting floor tile, 8) After installation, we noticed the spout for the tub moves easily, indicating the pipe in the wall is not secured properly (which they subsequently fixed by injecting glue into the wall). Other things to expect: 1) This is a messy process. Although they take precautions (covering all the floors in their path to the bathroom with tarps), dust still goes everywhere, 2) If you try to match a tile (like we did), the match may not be exact. 3) The 0% financing only works if you pay it off in full before the ending of the promotional period. If you don’t, the 17.99% interest is retroactive to the original date of the loan. That’s how most of these offers work. The 12 months 0% start when you sign the contract, even though work may not begin for months). Overall, I think they are an *okay* company. They are expensive. The manager who charged $1,500 extra for the tiling, the installer vacation time in the middle of the installation, the lack of communication with their electricians and the tub spout is why my rating is two stars. The surprise up charge really annoyed me and brought our total cost to about $20k. I hope this was helpful. Best wishes!

Good re bath