Re-BathReviews of rebath.com

We hired Re-Bath to install a new shower—a project that was by no means inexpensive. Upon completion, we immediately noticed that the shower was not draining properly. Water consistently pools on the right side of the shower, and if not cleaned every few days, mold and residue begin to collect. We contacted Re-Bath about the issue, and they sent someone out to inspect the installation. The technician took photos and confirmed during testing that the water was indeed pooling—indicating the shower base was not properly leveled during installation. After that visit, we did not hear back. When we followed up, Re-Bath returned our call only to tell us the issue was our fault due to "unlevel flooring," even though they had torn out all the original flooring as part of the installation. They claimed there was nothing they could do to fix the problem. When we explained that was unacceptable, we were told the company President would be in touch. That call never came, and we’ve been left with no resolution or compensation for a faulty installation. We are extremely disappointed with Re-Bath. They have not taken accountability for their work and have made no effort to correct the issue. Based on our experience, we would strongly recommend avoiding this company. They do not stand behind their service and are not responsive when problems arise.

Rebath has a very charming sales pitch that helps you get past how expensive they are. Their contractors are very clean and polite. Unfortunately when they delivered and installed the wrong color counter top they wouldn't make it right without more money and a 10 week delay. We stopped their services at this time. We cancelled and asked for a refund on part of the job. They gave the refund. They didnt use paintable caulking around their shower install causing more problems. They mentioned but never provided warranty information. They refused to itemize charges.

I hired [Rebath] to redo my shower, expecting a quality job based on the discussions we had. Unfortunately, my experience has been far from satisfactory. After the project was completed, I encountered several issues that have not been resolved despite numerous attempts to contact the contractor. 1. Communication Issues: I have sent multiple messages regarding problems with the installation, but I’ve received very few responses. When I finally did hear back, the contractor was dismissive of my concerns and stated the job was done, which is unprofessional considering the unresolved issues. 2. Installation Problems: The ledge separating my shower from the tub is not properly pitched, causing water to pool instead of draining off. I also found out that the shower door was measured incorrectly, which allows water to leak onto the shower pan, potentially causing water damage. These are both basic issues that should have been addressed during installation. 3. Concerns Over Mold and Structural Integrity: Despite being told that the rotted subfloor and black mold-infested insulation would be replaced, I have no proof that this was done. In fact, I suspect only a partial repair was made to the subfloor, which is still visibly damaged in certain areas. Moldy studs were sprayed rather than replaced, which raises significant health concerns. 4. Lack of Accountability: When I raised these issues with the contractor, they refused to provide the photos of the work I requested, leaving me with no way to verify that the job was done properly. Additionally, leaks have already appeared in the ceiling beneath the shower, which suggests improper sealing or installation. At this point, I am left with a shower that does not drain correctly, potential long-term damage, and unresolved mold issues. While the contractor offered a lifetime warranty, their unwillingness to address my concerns or provide transparency makes me question the value of this guarantee. I would not recommend this contractor based on my experience.

This was our first experience with Re-Bath. The sales person came out day before yesterday. He came in went straight to work bathroom and started measuring. We told him we wanted a full bathroom remodel, taking out a tub and making the shower much bigger, vanity and flooring. He immediately dismissed everything we said. Wanted to make our current shower into a storage space, replace the tub area with a shower. Which he said doing that would actually give us 2 showers. Went onto say the shower we wanted was too big for the size of our home. Then the first quote, minus flooring & vanity, was large enough to do all the flooring in our house, remodel our kitchen etc. He said what we needed was something like he had in his home. We will no be using Re-Bath for anything and would not be referring anyone we know.

We met with sales rep. Anthony who told us we would "have our new shower installed in 2 to 3 days," and with "no problems". Unfortunately, every step of my shower remodel was anything but smooth. After getting Anthony's estimate and paying the $12,000 deposit, we received zero communication from the office for 6 months. Then when I called them, they told me that the remodel would begin in the next couple of weeks. During the install, the workers showed up every day after 10 AM, and then went to lunch at 12PM. Then left every day before 3 PM. That's barely 4 hours of work per day. Maybe If the guys had been here from 8 to 4 pm each day it would have taken half the time to complete it. Because of this I had to use up over a month of personal leave from my work to be present with the workers. This alone cost me thousands of dollars lost and zero leave left to take. Then, after a month of work, my shower had to be completely re-done from scratch due to several installation mistakes and sub-par craftsmanship. They also tried using caulk to fix everything, and it was carelessly slapped it all over the place. I am still scraping the excess caulk off every day. The shower door and glass weren't installed correctly and had to be re-installed (more work leave used). Also, we ordered a "frameless" shower door but 50% of it still had to be walled in which was not told to us until after they had already done it, again poor communications. Also, the door swings 180 degrees, but they tried using a door gasket that made the door only able to swing one way. The door leaks every time. The bath tub handles were installed with scratches three different times. They tried using non paintable caulk on the outside of the shower where it meets the wall until I stopped them. They said it's the only caulk they use and all they had, and that "I could buy my own "paintable" caulk for them to use instead of theirs" So I did. Even today, I am still waiting on them to come back out and install the final shower door gasket. They never call me. I always have to call them to get any response. I have asked the customer service operator to have the manager call me but he never does. Bottom line, it cost $24,000, and it took nearly 3 month's to have a very small shower taken out and replaced with a new one. The fact that so many aspects of this job were done so poorly is inexcusable and it is why I would not recommend this location to do your bathroom remodel.

I just inquired about a bathroom remodel with Re-Bath, based on a recommendation from Home Depot. I only got as far as the initial conversation. I talked to the salesperson on the phone and we began to arrange a date to talk about the project. She said that they would like to have both decision makers (my wife and I) at the initial meeting. I told her that I would be the primary decision maker so it would be fine to have the initial meeting with just me. She said that the would not do that. I told her that we don't need to meet as I would look elsewhere. She seemed fine with that. With that type of customer experience, I was glad to get out before I got involved in working with them. I would stay away.

Don't let these people into your home. Salesman must have been straight off of a used car lot. Wouldn't take "no" for an answer. He was in my home four and a half hours. Told him no two or three times and he kept coming back with "what is it that you're not happy about" and "what would it take to make you change your mind"? They wanted $20K to remodel a small shower stall 42" X 42". Kept insisting on doing way more than I wanted done. Told me that's the only way they could honor the warranty. After about three and a half hours I foolishly started signing pages that he was scrolling across a computer screen where it couldn't be read. I already knew I would cancel the job. I was just trying to get rid of the guy. I called about a week later to cancel, and was told I only had three days to cancel. This was after they told me the job wouldn't begin for another six to eight weeks. Thet kept calling me wanting to know if they could come back out and we could work something out. I offered to pay the first dollar amount they quoted me in return for them supplying me with the material. Oh no, they couldn't do that because of the warranty. I partially blame Lowes for partnering with these people. I've had to discontinue a long relationship with Lowes because of this. They continue to send a monthly bill which I have no intention of paying.

First off, I am being gracious with the one star. I wish there was a such thing as negative stars. I have an older home and I was looking for a bath remodel. With me living in a small town I was directed to Lowe’s, who recommended Re Bath. The rep, Anthony Walton, comes out, and has a personality larger than the house, and lies just as large. 1. I was told the WHOLE bathroom would be ripped out, and new walls would be put in to place. That did not happen. They scraped the wall paper, and there was bleed through, once the paint dried. 2. The ceiling was to be scraped, smoothed, and painted. That did not happen. It was painted over as is. 3. All cabinets and the vanity were to be built on site by a crew of workmen. The cabinets and vanity were prefab, and that work crew was one man, who was working on a time limit, doing everything. No too mention, they were to have their own power supply, but he was using my electricity. 3. I have an older home, there was previous flooring that needed to be scraped; instead he tries to lay the new flooring over the old flooring, and there are lumps everywhere. 4. The moisture panel is nothing more than a mold housing due to the way it was placed on the ceiling. In conclusion, if Re Bath is recommended, DO NOT ENTERTAIN THE IDEA. If you do us them, and the send a designer representative, by the name of Anthony Walton, don’t listen to a word he says, because every other word is an untruth. If you call customer service to speak with superiors, good luck! There answer to everything is, you signed a contract.