Real Time Moving servicesReviews of realtimerelo.com

If I could give a negative number, I would. After booking other companies called to give me a quote and I told them we already booked Real Time Movers. They warned me they were scam artist. They were right. Got an email from them stating they determined distance and material changed. If I canceled, I would lose my deposit. Called them and left a voice message to call me. They called and left a voice mail with me saying they would call me with pick up time for 2 days earlier than I requested. We had to pay to get into new house 2 day earlier plus change electricity, water and insurance. This cost us $150+. I called Real Time and they said the email they sent me was a generic email they send out. Really? A generic cost adjustment? When I questioned that they said it was sent by mistake AND my pickup date was staying as originally requested. So I spent $150+ for nothing. Then they called me about inventory for pickup. I wanted to add a coffee table and they said it would be $300 more. I said forget it. They also wanted $30 for each mattress and box spring ($120 more) to wrap in plastic. I said no! Driver left his folder at my place. Direction and phone conversations were listed. His office said "I was very cheap". Really? Avoid them.

First of all they are not movers, these folks are brokers from Florida who are middle men and give jobs to other moving company. We were moving across country from west coast to east coast. When I reached out for a quote, their rep kept calling every day. I was dealing with guy name Ryan. He was very courteous, responsive and kept promising that all terms verbally discussed will be honored. We had reservation finalizing the booking since there was a possibility our dates can change or move wouldn’t occur. He told us multiple times that the deposit will be refundable so don’t worry about changes, however if we don’t book, we may not be able to get the dates we needed. He followed up every day. Once the contract was signed no one cared. Our plans changed and they would not respond to multiple phone calls or messages left for them. After getting hold of them finally, they stated that the deposit is not refundable. Our experience was very bad including upper management. Both sales rep and upper management were very rude after contract signing. They will scam you into locking price. Read the terms and condition very carefully including small fine prints. Do not just trust your representative. I would stay away from this company or be very careful with getting everything in writing. Do not believe the google reviews. Their reviews are either fake or paid reviews.

Do NOT trust this company whatsoever. I have my stuff picked up on 12/15/2023 in Houston. I still don't know when my items will be delivered in Phoenix. First, i had no idea that i was talking to a broker. His name was Chris and talked about Jesus and God and how much he loved family etc. to give an impression he is a honest God fearing person. During the call he asks for your credit card and charges an amount. two days later he is not to be reached (even to this day). Then "Nick" calls and revises the quote and gets his share. Prior to the move, i would get calls everyday from Chris. Then your project is transferred to a moving company called Arena Van Lines. This company has even worse customer service. No updates are given and occasional call comes saying they have identified a "truck driver" and will responsible for moving our stuff. then no updates happen and when I call again, the truck driver is finishing up a previous move, then an accident happens, then still awaiting and now finally the delivery date is set as 1/21-1/24. when asked about if this is a confirmed delivery date, the story repeats like truck driver is delivering other people stuff, accident may happen etc. A COMPLETE WASTE OF ONE's time, money, and resources. These scammers need to be held accountable, but they have powerful lawyers and make you sign up front to their terms. I can only hope and pray that nobody falls for this company.

Was supposedly family run..They had advance notice of my move date and still gave the excuse that the truck hadn't arrived to pick up my things. Then, they told me with a days notice that my things were being delivered. They only sent one guy. I told him I would pay him once everything was moved into my apartment. He was nasty and said "wouldn't everyone like that". He was a contractor, had all my things piled at the end of the truck. I had a beautiful wicker container that was crushed along with a new floor lamp that was destroyed. He charged me for all steps even though they said they wouldn't charge for 7. I had 8 steps coming into the condo building and then another 8 to my door. I had a hydro rowing machine that he couldn't move by himself and I ended up lifting one end and carried it up with him into the apartment AND I was charged for the steps.. I called the company to report and they basically gave me the cold shoulder and told me to file a claim and they couldn't do anything about me helping the mover since he was a contractor. I would NOT recommend using this company!!

I was told it was a family owned business and independent contractors showed up at 11:30am when I was adamite that I needed to be as early as possible. I was also told three guys were coming and only two showed up. One did all the work and the old guy, smoked, and did everything I asked him NOT TO DO. My boxes were labeled FRAGIAL AND HALF OF MY CHINA PLUS WATERFORD CRYSLAL WERE BROKEN. I have moved many times within Florida and NEVER HAD ANY OF MY EXPENSIVE WATERFORD BROKEN. They left half of the items on our estimation and said another truck was coming, well I called and no truck was assigned. These guys were rude and lazy. They would of had to dump my fragile boxes for that much breakage. $1700 for a 3/2 house to be moved 85 miles YET I was forced to hire another company to finish the move. They were GREAT. Young able body guys who finished their job without any bull. DON'T USE THIS COMPANY GO TO SOMEONE ELSE.

Used this company for a long-distance move, including 1-month storage. Multiple items never showed up, including expensive adult bicycle. When I contacted customer service and suggested things had been stolen, they said that was not possible, and they had been "lost" or "delivered to wrong customer". How do you lose a bicycle? And, you are professional movers, how do things get delivered to wrong customer? That's why there are inventory lists and stickers on every item, identifying the customer. They are either very incompetent or very dishonest. Thousands of dollars worth of our items just disappeared. And many of the boxes that did arrive had been opened and clearly rummaged through, then carelessly repacked. I was told the storage facility was secure with limited access, but that doesn't seem to be the case. They will also LIE to you and say they only use their own trucks and employees, not contractors. Every crew that showed up to move us told us they were independent contractors. That leaves very little accountability when things go wrong. I know I am not the only one with this experience. Check reviews and BBB complaints. And during the initial pickup, the crew leader got a phone call from the office, they were trying to figure out how items went to the wrong customer on a previous move. This is all in addition to damaged boxes and broken items that actually did show up, even though clearly marked "fragile". I have used movers multiple times in different parts of the country, and this company is the absolute worst. Save yourself lots of frustration and headaches and just use someone else.

Update- I love when they say this isn’t a customer of theirs. I have receipts!! I have their original quote and the final balance that doubled, as well as pics of all the damage. DONT USE THIS COMPANY!!! Company does not provide an accurate estimate, purposely lowballing the price so you sign, to then increase the rates two days prior, when you have no other options. The cost of my move more than doubled. They then shook me down 3 more times in the process of moving- once at the end of pick up, saying I took up more space on their truck, after I paid for the full truck, then later that night, after I paid, saying they made a mistake and said I owed more. I refused. Then again, trying to charge me a second time, for the same bulky fee charge I already paid in the contract. They damaged the house I moved out of, most of my furniture, damaged many of my boxes. Their third party insurance claimed they sent a settlement offer but didn't. And then in the end, closed the claim without ever paying for the damaged. What they did is criminal and I now have to take legal action.

I found Real Time Relocation to be a friendly team that was very helpful in my recent move. They were very organized and efficient, and made the process much less stressful for me. I would definitely recommend them to anyone looking for a hassle-free move.