Nikisha T.
Dishonest Practices
The personal I initially communicated with was very personable and offered great customer service. Unfortunately, 3 days before my move, someone from the company called for a quality control check, and told me my items more than doubled (despite me sending them pictures of my house and going over all major items). There is no way this was even possible. They tried to charge me $1300 over my initial quote. They also said my deposit was non-refundable after the first 72 hours. To top it off, the QC rep tried to pressure me into accepting the new quote, emphasizing that i would lose my deposit. I definitely feel I was scammed. Update- I guess this is how the company responds to someone feeling deceived by their practices. I have screenshots of the incoming and outgoing calls, as well as the contract and bank statements showing the deposit that was taken out. Very disappointing to see how they handle things.
Response from Real Time Moving servicesSep 6, 2022
Unfortunately we are not finding anyone by this name in our moving software as someone we have serviced a move for. Please feel free to give us a call so we can further assist you. Thank you Update, Please give our office a call at 904-364-0077 so we may further assist you. Thank you