REALTAKAIReviews of realtakai.com

The order remains unfulfilled and not shipped after a month, and I was only offered store credits as compensation.

Scammer alert. Ordered from July and now it’s the end of October. Nothing comes and they say that the package is already shipped but delivery courier is not received anything from this shitty brand. DO NOT BUY FROM THEM. I LOST ABOUT $200. BIGGEST SCAMMER EVER!

Horrible experience. I was sent the wrong item that also had care tags cut off. I sent pictures showing clear as day differences with completely different paneling, color, shape, and stitching color, but they are gaslighting me and saying it’s the correct item. And worst of all, they say the customer has to pay for return shipping no matter what, even if they sent the wrong item, which would cost me nearly as much as the pants. I understand paying shipping for exchanges or store credit because customer changed their mind, but I have never experienced having to pay return shipping cost for a wrong item before, which is insane.

Never received refund they absolutely are a scam I would never give them your credit card and complain to anyone whom process their transactions

They unfortunately scammed me of $90. It has been 3 months. No pants have come in. They keep saying they could give me a voucher for other items but I think I just handed over money for no product. Do not buy from them.

I’ve ordered from realtakai three times before. The first two times (around 4 years back), I experienced no issues ! But as of late, my third order I Played in early July and it still hasn’t come in mid September. Customer service has been prompt to reply but every week they are unable to give me any estimate of when the product can arrive, repeatedly blaming it on the warehouse and supplier issues. I must say if you have a logistical framework that causes more than two months of delay, it is nothing less than a complete and massive failure on the company to provide the product in a responsible and reasonable timeframe. I am extremely disappointed that I was offered no compensation other than a 10% discount (which you can find on their website anyway), and only an option to refund for store credit? Somehow ignoring the glaring and blatant fact that no customer is going to want to place a new order when their previous order has been waiting for more than two months. I do enjoy the clothes that are being sold and it is such a shame the company is being let down by whatever is going on behind the scenes. Until they can confidently assure me this problem is fixed and provide more consistent and accurate delivery times, I will strongly advocate to all against buying from this shop. Stay clear unless you are happy waiting upwards of 2-3 months for your product.

I ordered a piece over one month ago. The got back to me eventually saying they're out of stock and not sure when it'll be back in stock but did not offer anything in the form of solutions or help. No refunds, no ETAs. Just, "too bad" sucks for you type of customer service where they keep your money and hope you give up. Abysmal service.

Order took TWO MONTHS to arrive. Even then only half the order was sent. Good luck trying to get a refund for anything that may or may not turn up at your door.