Real Silk LifeWelcome to our website, an online shopping online store dedicated to providing high-quality silk and cashmere clothing. We know that for you who pursue elegance and comfort, choosing a perfect piece of clothing is not only for appearance but also for the unique touch and inner quality. Women's Cashmere CollectionMen's Cashmere CollectionWomen's Silk CollectionMen's Silk Collection
Real Silk Life (realsilklife.com) has 361 customer reviews on Five Star Index, with an average rating of 3.4 out of 5.
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Ralph T.
I received my product and found it high quality a bit small. Real Silk Life went out of their way to correct the issue and I'm looking forward to the replacement.
Response from Real Silk LifeFeb 12, 2025
Seeing you satisfied is our greatest joy. Wishing you a happy life!
Jean
I received the navy blouse that I ordered in good time, and I am happy with the fit and quality . The problem is that the blouse pictured on the website has white buttons which create a pleasing design feature but the one sent has navy buttons and so is less attractive. All of the blouses on the web site feature white buttons, I wonder if they all have buttons the same colour as the blouse. ..if so many customers will be disappointed. I would return but need the garment to complete the outfit I plan to wear at the weekend. Another problem I have had is that I was unable to contact customer service, either on their review page (I suspect it was because I was not awarding five stars and all their reviews appear to be five stars) nor was the email address recognised . I am not on face book or any other social media platform so was unable to make contact. There is no phone number listed!
Response from Real Silk LifeFeb 12, 2025
I apologize for making you unhappy. Could you please provide the order number? We will solve the problem as soon as possible.
Jacques
After my order, the delivery with DHL has been received after 10 days only just before the New Year. Awesome
Response from Real Silk LifeJan 23, 2025
Thank you so much for sharing your positive experience! We're thrilled to hear that the DHL delivery arrived just in time for the New Year and that you're satisfied with the speed. At Real Silk Life, we strive to ensure a seamless shopping and delivery process for all our customers. If you have any further needs or feedback, please don't hesitate to reach out. We look forward to serving you again in the future!
Jane
I was looking for silk or silk-blend long johns. I found this web site. The quality and price seem fine; the web interface easy. The order arrived pretty promptly. I am satisfied
Response from Real Silk LifeJan 14, 2025
We are sincerely grateful for your kind words. Your satisfaction is the driving force behind our continuous efforts. Looking forward to serving you again!
sammy V.
Trying to get a response for an exchange has been difficult and to date not successful. Order RSL00055583 However, the quality of the sweater that was sent is outstanding, and the item was shipped and received within days. Unfortunately, too large, and the sizing that the company shows is way off. Will be buying more sweaters once I get the correct size. The company has quality items.
Response from Real Silk LifeJan 10, 2025
I apologize for making you unhappy. Due to the issue of the sweater being smaller than the size indicated, we will make a reasonable adjustment for you. If you find the size received not suitable, our customer service will contact you immediately to resolve the return and exchange issue.
Linda M.
The cashmere sweaters I ordered were beautiful. However, I ordered them in size medium but the ones I received were in size extra large.
Response from Real Silk LifeJan 10, 2025
I apologize for making you unhappy. Due to the issue of the sweater being smaller than the size indicated, we will make a reasonable adjustment for you. If you find the size received not suitable, our customer service will contact you immediately to resolve the return and exchange issue.
Paul I.
Right after posting a negative review someone posted a 5 star review refuting my review. I find this to be beyond coincidence Real Silk.
Response from Real Silk LifeJan 10, 2025
If you are not satisfied, please leave your order number and customer service will contact you soon to solve your problem. In addition, our reviews are based on real purchasing experiences. I believe this is why everyone chooses to trust the ratings on trustpilot.
Andrew R.
The company was very attentive and courteous throughout the process of purchase and delivery. The product was very good quality. Very good tracking system gave me confidence that my purchase would be delivered as advertised.
Response from Real Silk LifeJan 10, 2025
Thank you for taking time out of your busy schedule to leave a comment and appreciation!
