Kathleen
If you get what you ordered and are…
If you get what you ordered and are happy with it, great. My experience is the opposite. The item was way too small, so I wanted to return for refund. Numerous emails with 'Ruby' in customer service; danced around the issue, would not authorize a return, as advertised a *free 90 day no questions asked printed policy* just never happened. Emails back and forth, finally they want to *offer me a $5.00 token of appreciation-and I can keep an item I CANNOT WEAR. Great. No. This is not the way you keep customers. I think this is a scam Chinese company, do not do business with them, you will never get what you paid for. Horrible customer service, cheap products, poor shipping. So sorry I took a chance and bought from them. Lesson learned.
Response from Real Silk LifeMay 26, 2025
We are deeply sorry to hear about your frustrating experience and that our service fell far short of your expectations. This is never the experience we want our customers to have, and we sincerely apologize for the issues with the item's fit, the confusion in our communication, and the failure to honor our advertised return policy. To address this and make it right, could you please provide your order number? We want to escalate this urgently to our team to review your case, and ensure such mistakes do not happen again. Your feedback is critical to helping us improve, and we are committed to resolving this fully. Once again, we apologize for the disappointment and hope to have the opportunity to regain your trust.