ReallusionReviews of reallusion.com

Waste your time when it come to processing a refund I clearly stated that I want a refund and they try waste time by asking question I never asked them. Give me back my money

The software is good, but the pricing is very unfair. We purchased iClone 6/7 and CC3 (Character Creator), plus the 3D Exchange pipeline. We now find that iClone 8 and CC4 no longer require the exchange pipeline, and we received no credit for the previous purchase. Plus, their product inclusions are fuzzy, meaning you can't be sure what's included until after you buy it. Examples include LipSync and headshot -- We purchased "Headshot" for CC3. No credit for that - It is not clear if LipSync is included or if we have to buy it.

I am part of a 3d art class and our dumbass professor, advised us to get this program because it was very useful or whatever, as he was a teacher "for them". Well everyone in the class got screwed over in a different way by them. Everyone had an orrible experience and they just sucked our money out. Do not buy their products! You have to spend money to do anything, even to export FBX file. Do not buy the stupid plugins that are useless for the price they ask for. I bought it during the Christmas holidays and there was this offer where if you spent mmore than 400$ you would get cc4 upgrade for free. So I put some extra stuff in the cart just to get to that amount. Well after 3-4 months cc4 came out and I didn't get the upgrade. I contacted the support and told me that i wasn't actually gonna get it because of some ambiguous thing that was not well specified. They offered to give it to me if I bought more expensive stuff! They are just a scam awful company please don't waste money on them.

Professional software has tech support. Instead of focusing on releasing a unified product, where all parts of its functionality work together - for everybody - Reallusion has focused on compartmentalizing every single facet of their functionality in order to monetize them to the highest degree possible. The result of that, is not only having to pay exceedingly high prices for their software in order to get everything you need, but constantly having to deal with compatibility issues, due to their various components being built on out-dated software like directx9, which was made for Windows98. That was my issue with them - 3DXchange. Because they dragged this ancient relic along for so long trying to sell it, even though customers KEPT having massive problems with it, we begged them to just integrate that functionality into iclone for literally 4 years, only to find that they were finally going to do that... for iclone8. I had paid $1,200 for their software package, only to find that a large chunk of it would never work for me. Their response? "PAY ANOTHER $1,200 for iclone 8, and CC4"!! The more you spend, the more you need to spend with them. Dealing with them on a customer service basis is a nightmare, and they offer no direct tech support unless you allow them full remote access to your computer. GOOD LUCK even getting that opportunity. Customer support will tell you to do the same things over and over again, even though you just tried them and they didn't work, say the exact same things, verbatim, over and over again - making you wonder if you're actually speaking to a human being. Always the answer is the same: "BUY IT ALL AGAIN." That will NEVER be happening, which is a great shame, because their software is truly amazing when it works correctly. ...But this company treats its customers like garbage, without regard to how polite their various agents appear, and at the end of the day their software is just not worth paying more than your computer is worth for. So in spite of the fact that my particular problem MIGHT be solved with iclone8/CC4, what other carrots are they waiting to dangle in my face, so that I'll buy iclone9/CC5? Who knows, but you can be absolutely sure there will be one - it's part of their business model.

The software is very expensive, I have been using it for a long time, I can guarantee you that these are really useless, especially do not buy! Save your money this really is a big scam this software , and I pass the many bugs and also the clothes that don't adapt to any character, these really really suck

I bought a software bundle and testes it through. Although it was a great set of softwares it didn't however meet our studios standards. Money was refunded and everything went well. Maybe in the future we try it again.

Ja Reallusion....eigentlich ganz gute Software. Wenn da nicht der Service ...Sorry...ein Misthaufen, wäre. Seit 2 Monaten versuche ich Antworten für die Lösung der Probleme zu bekommen. Ich kann seitdem die Software nicht mehr nutzen, weil ich angeblich noch die gleiche Software auf einem anderen Rechner installiert hätte. Die Zurücksetzung von Registrierungen ist völlig außer Betrieb. Alles in Bild und Wort geschildert. Es kamen im Dezember 2 Antworten....0 hilfreich und zeigen, wie dumm man Kunden einschätzt. Ich bin seit Jahren, IClone2... Stammkunde bei dieser Firma. Die mir heute diese dummen Antworten schreiben mit ihren quarkigen Fingern, waren damals noch gar nicht auf der Welt. Damit man mal den Überblick hat, was diese Firma von ihren Kunden hält. Diese Software dient nur noch der Abzocke ab IClone7. Man sitzt jetzt meinen Fall aus...bis ich neue Software kaufen muss. Das ist hier der neueste Schrei , wie auch bei Avanquest zum Beispiel jahrelang schon.. Man kauft ein Produkt...mal als Vergleich...eine Waschmaschine...und nach 2 Jahren geht die nicht mehr. Es bleibt nur neue kaufen oder mit Hand waschen. Für mich ist dieses Handling Betrug. Neben dem Kaufpreis müsste das Produkt als ABO gekennzeichnet sein. Was anderes ist das nicht. Ich werde mit meinem Anwalt nun rechtliche Schritte prüfen. Und ihr unzufriedenen Käufer tut das Gleiche. Ein Impressum gibt es auch nicht !!!!!!!!! Aus gutem Grunde möchte man sich nicht in die Karten schauen lassen. Da ich selbst Betreiber von Internetseiten bin, ist die Warnung sehr aktiv raus. Nur so kann man solchen schwarzen Schafen, von denen es mittlerweile Herden gibt, das Futter...Kunden..entziehen.

These people are just mentally Ill. I don't know if trustpilot let's you post screenshots to your reviews but boy do I have a couple of doozies! I'm doing some spec work for a nonprofit start up that teaches and gives children music instruments and music education. These are underprivileged inner city and rural kids that are dirt poor. We wanted to use their software to do some animation in our teaching curriculum but the experience of speaking with people at the company was just unbelievable. I feel like I just exited an episode of the twilight zone. What kind of sales person tells you I doubt you work for a nonprofit and calls you a liar when they're trying to make a sale? No, there's something very wrong with this company. I have the screenshots to prove it. The sales person was far more interested and starting some kind of argument than selling the software. Who acts this way in a civilized socity? I've seen people working at companies that are terrible places to work that react in negative ways but nothing this outlandish. This is truly the CooCoo Nut Farm stuff! There's absolutely no way this is a legitimate company. These five star reviews here on this page, I don't believe any of them are true.