Valentina Giraldo L.
Don’t shop here.
Don’t shop here. I placed an order in July and, almost two months later, I still haven’t received it. The tracking hasn’t updated since August 23, and despite contacting customer support multiple times, I’ve received no real solution or follow-up. Instead, they asked me to leave a positive review in exchange for a 25% discount on my next order, (when i said no they stopped responding) while I’m still waiting for the order I already paid for. At this point, this feels like a scam.
Response from Reality RacingSep 11, 2026
Hey Valentina, We wanted to clarify what happened with your original email. We did receive the message, however the text was written in white font which made it invisible against the white background on our end. As a result, our customer service agent was unable to see the contents of your message at the time. We’ve sent you an email with the attached screenshot showing exactly how the email appeared to us. Regarding your package, it has already updated and the local tracking was also sent with the email so you can follow its progress with the local delivery provider in Colombia. Please also note that once a package has been handed over to the local delivery provider, the processing and delivery times are unfortunately outside of our control. Delays can occur depending on the local carrier’s processing and delivery operations in Colombia. We hope this clarifies the situation and we’re happy to assist with any further questions!