Readers.com™Reviews of readers.com

Response from Readers.com™May 22, 2020

Hi, Beverly! Thank you for taking the time to share your feedback. We're so sorry for the response delay, and we can assure you this isn't the norm and we take our service very seriously. We are currently experiencing service response delays in addition to experiencing shipping delays of approximately 7-8 business days from our normal next-business-day shipping cadence due to COVID-19. With the health and safety of our team members and customers as our top priority, we've taken extra measures in our office and warehouse to ensure a clean and safe environment which is resulting in longer response and shipping times than usual.

Response from Readers.com™May 22, 2020

Hi, Bren! Thank you for taking the time to share your feedback. We're so sorry for the response delay, and we can assure you this isn't the norm and we take our service very seriously. We are currently experiencing service response delays in addition to experiencing shipping delays of approximately 7-8 business days from our normal next-business-day shipping cadence due to COVID-19. With the health and safety of our team members and customers as our top priority, we've taken extra measures in our office and warehouse to ensure a clean and safe environment which is resulting in longer response and shipping times than usual. Please feel to call our Customer Happiness Team by calling 1-800-210-3975 for additional information on your order status.

Response from Readers.com™May 22, 2020

Hi, Carole! Thank you for taking the time to share your feedback. We're so sorry for our mistake, but we're glad to hear you enjoyed working with our Customer Happiness Team. Thank you for giving us the opportunity to make it right for you.

Response from Readers.com™May 20, 2020

Thank you for your feedback! We're so glad that you are enjoying your reading glasses/sunglasses. We appreciate you trusting us to provide reading glasses that fit your style and needs.

Response from Readers.com™May 20, 2020

Thank you for your feedback. We're so sorry for the difficulty you experienced while trying to reach us. The health and safety of our team members is our highest priority as we navigate the COVID-19 outbreak in the United States. With that in mind, we have limited the number of team members in the office at any given time as a precaution to keep our team and their families healthy by practicing social distancing. Providing excellent service is at the heart of our mission, and while we’re working as hard as we can to continue ship orders quickly and provide timely responses, we have experienced lengthy delays due to these unforeseen circumstances. We have been responding to all inquiries in the order in which we receive them. Again, we apologize for the inconvenience this causes and greatly appreciate your understanding. Please feel to call our Customer Happiness Team by calling 1-800-210-3975 for assistance setting up a return/exchange of your defective glasses.

Response from Readers.com™May 20, 2020

Thank you for your feedback, David! We're so glad that you are enjoying your reading glasses. We greatly appreciate your business!

Response from Readers.com™May 20, 2020

Hi, Sandra! Thank you for your feedback. We're so sorry to hear that the Collegiate caused a reaction. While none of our glasses are hypoallergenic, that certainly isn't what we want to hear. We will alert the appropriate teams to look into this. Also, it appears that you were able to work with our Customer Happiness Team to set up your return/exchange. If there is anything else we can assist you with, please don't hesitate to call our Customer Happiness Team by calling 1-800-210-3975.

Response from Readers.com™May 20, 2020

Thank you for your feedback. We're so sorry for the delay in our email response. The health and safety of our team members is our highest priority as we navigate the COVID-19 outbreak in the United States. With that in mind, we have limited the number of team members in the office at any given time as a precaution to keep our team and their families healthy by practicing social distancing. Providing excellent service is at the heart of our mission, and while we’re working as hard as we can to continue providing timely responses, we have experienced lengthy delays in our responses due to these unforeseen circumstances. We have been responding to all inquiries in the order in which we receive them. Again, we apologize for the inconvenience this causes and greatly appreciate your understanding. Please feel to call our Customer Happiness Team by calling 1-800-210-3975 for assistance setting up your return/exchange.