Reach MobileReviews of reachmobile.com

Meenu got my service working again almost immediately. My only reason to dock one star is that my service should not have been disconnected in the first place. Not her fault, but I have come to expect better from Reach. Also, I was charged a reconnection fee of $15 when I didn't request the disconnection, and was informed that discounts and promotions added prior to the disconnection were no longer valid. I don't know how the latter specifically affects me, but it doesn't seem right. ===== UPDATE Since writing the initial review, Reach Mobile withdrew the $15 charge and also gave me a credit on my account for the "inconvenience". I'd like to dock ½ a star for the situation arising at all, but kudos to their support staff on making it right!

Customer service, as usual, was superb in online chat! Babita was extremely efficient, focused on fixing my voicemail issue and thorough. There were a lot of parts to this problem. I'm not a newbie by any stretch (I build ultra high end PCs on contract) and having a knowledgeable tech base to contact is just one more reason to be delighted with Reach. It's not always about price but this carrier leads the way in both.

Quick, excellent, and helpful service. Mihir helped me quickly migrate my phone service from my old phone to my new phone.

Love the chat feature in the help window. It's so easy to get help with any issue!!! This feature alone makes it worth having Reach Mobile. No waiting in a line for help. I always have an answer in or my problem solved in minutes!!!!

Fantastic first experience with Reach Mobile. I purchased an eSim while visiting USA and it was an easy process, great service and price. Mihir from Support helped with the cancellation as I left the area. I will choose Reach next time I need a plan!

Excellent company, great prices and awesome customer service!

Excellent customer service from Meenu! Got all my questions answered almost immediately!

What made my experience great was the customer service person's patience. She stuck with me until the bitter end. It took us over 2 hours to transfer 2 lines to Reach Mobile and she hang in there with me, I really really appreciated that. That is very good customer service. Also, she was very knowledgeable and friendly. I also like the price of Reach. I would definitely recommend Reach Mobile. Thank you Deepa.