Reach Mobile Reviews | Read Customer Reviews of reachmobile.com

Reach MobileReviews of reachmobile.com

4.9499 reviews
Internet & Software
285 Billerica Road, Chelmsford, Massachusetts

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Reach Mobile

About Reach Mobile

Reach is a purpose-driven mobile carrier that costs less and cares more. Our affordable wireless plans run on America’s largest, fastest, and most reliable 5G network. Come join other savvy savers who have voted Reach the #1 consumer-rated mobile service on Trustpilot with 4.9/5 stars! • The nation's largest and fastest 5G network • Amazing 24/7 customer support • Save more with Best Fit™ - the plan that pays you back • Get a plan, Give a plan - empower women and students in needDownload the app to sign-up, activate your service, and more... -Manage your plan -View data usage -Purchase data top-ups -Manage autopay and billing -Turn on international roaming and international calling -24/7 chat support Getting started is simple: 1. Select your plan online 2. Get your Welcome Kit in the mail 3. Activate from the convenience of home Can't wait for you to join us!Check Phone CompatibilityView Plans

Reach Mobile (reachmobile.com) has 499 customer reviews on Five Star Index, with an average rating of 4.9 out of 5.

Also known as: reachmobile.com
Website: reachmobile.com
Category: Internet & Software
Location: Chelmsford, Massachusetts
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 99% of reviews.
Latest: Most recent review: February 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Reach Mobile reviews

499 approved reviews, newest moderated first

Claire T.
Apr 9, 2022
Excellent service by Preeti
Excellent service by Preeti! High five!
Response from Reach MobileApr 12, 2022
High five back! Thanks!
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S, A.
Apr 8, 2022
Two days into being a Reach customer…
Two days into being a Reach customer and I've already communicated with their Customer Service team several times. They assisted me wonderfully and setup was super easy! So far everything has been great! The only thing I wish I could change is being able to manage my account outside of the Reach application on my phone.
Response from Reach MobileApr 8, 2022
It's love at first contact! We really appreciate your feedback as a new customer and hearing about your experiences with our Customer Success team and product. You are able to manage features from a desktop as well as our app! Simply log into our site at www.reachmobile.com to be able to view your data usage, update your billing, etc. Welcome aboard!
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Bob T.
Apr 4, 2022
So far, we love Reach Mobile
Easy to setup, great customer support
Response from Reach MobileApr 8, 2022
Thank you so much, Bob!
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Evan W.
Apr 4, 2022
Raina was great she was really nice and…
Raina was great she was really nice and able to answer my questions
Response from Reach MobileApr 8, 2022
Glad to hear, Evan! Thanks so much for chatting with us!
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Michael L.
Mar 30, 2022
Five stars for Preeti with Reach Mobile.
I had difficulty activating my new Reach account. It was late at night and I used the chat line to request help. The Reach agent, Preeti, was just terrific. She was very patient with my "old guy" errors and offered to do the activation from her end, taking up much of her time. Her kindness is highly appreciated and I hope Reach recognizes her excellent customer support skills and personable style.
Response from Reach MobileMar 31, 2022
Committing to fully support our customers is our top priority - we are glad you were able to experience this with Preeti, Michael! Thanks for the feedback :-)
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Robert N.
Mar 26, 2022
Great Service!
Anita was great with assisting with setting up my account and having the new sim card for the new service being sent. Very impressed with the service!
Response from Reach MobileMar 29, 2022
Thanks for the kind words, Robert, welcome aboard!
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Marianiel
Mar 22, 2022
Im so happy that my issues about…
Im so happy that my issues about porting was solved quickly. The agent was doing an excellent job in processing my issues and make things done quicker than i tought. I will definitely recommend them to my families and friends.
Response from Reach MobileMar 23, 2022
We're happy you're happy! Tech was made to make our lives simpler, but things may go a bit awry. That's why we have mobile service gurus and a support team who love taking care of customers. Thanks for the review!
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Robert Van V.
Mar 22, 2022
Reach mobile Rocks
Awesome Representative I have 3 lines and it was an Awesome experience. She went above and beyond our expectations. Quick and efficient. You guys Rock. Spectrum mobile sucks.
Response from Reach MobileMar 23, 2022
You rock, Robert! We're so glad you and your two lines are up and running smoothly on Reach! Welcome!
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