Reach MobileReviews of reachmobile.com

I have been having trouble getting my phone connected from xfinity over to reach. Today I finally got the person that knew what she was doing. Her name is Meenu and she works on Chat. She was patient and knew the right things to ask me. She was excellent. If I need help again I would want her to help me.

It has been several years of working with Reach. Every interaction with them has been professional. From help switching my phone from another carrier to my latest request. I recently needed itemized copies of my monthly phone records. In less that 24 hours it went from a chat with a very understanding rep, to verifying I was me, to the documents I needed. I never heard "no we can't do that". Instead I was sent emails during the day keeping me up to date on their progress. I can't recommend this company enough for your next wireless carrier.

The support staff with Reach is always top notch. I've only had a few minor issues and they are always fixed within 15 min of contacting support. Today, Avishek was able to get my picture texts working again super fast, and on a Sunday morning no less. Avishek and everyone I've had help me have been incredibly prompt, helpful, and professional. Reach and their team just does everything right.

I had an activation problem as a new customer. Meenu was extremely helpful and got the problem fixed in very short order. Excellent experience!

Kirti quickly helped me with billing, and also offered great information when I asked about international usage. It was a pleasure working with her.

I had a chat with Lovepreet who was patient, thorough, and helpful in tracing through the technical issue I was calling about.

I really like Reach Mobile, and my opinion has not changed even after a problem with a phone I bought. It was not as easy to return as expected, but Steffy Haric and another from customer service ended up resolving it for me. Steffy was pleasant, prompt, and thorough! Thank you!

I chatted with Freeda, who answered several questions I had regarding their Best Fit plans. Her answers were clear, and concise. She chatted in an informative, yet casual, manner, putting me at ease. I could not have wished for a more professional person than Freeda. Thank you!