RBFCUReviews of rbfcu.org

Beyond disappointing. I'm a member over 50 years, and today I again wonder why. Clearly, bigger isn't better. They charge me to count change, even if I want to deposit $$. Plus they refuse to witness/notarize a document, over "liability concerns."

I am so disappointed with RBFCU. I was a TEXAS resident who moved from TX to another state that does not have RBFCU but decided to keep the account out of loyalty. Having said that, RBFCU has incorporated a "Courtesy Pay Fee" that charges $24 per transaction. In previous years, this has not been the issue. They have been able to take the money from my savings and cover transactions in the checking. Now, it seems as if they are charging $24 to do it for each individual transaction. They've racked up $168 in these fees, some are multiple $24 in the same day. Everyday there are new fees even if I am not using the card. When called on it, they said "we can only wave 2 of the fees". On top of that complaint, someone keeps hacking into my credit card account and charging that card. It's all boiling down to I can no longer trust this bank with their fees for doing business and they can't protect me from fraudulence with my account. It sucks that both of my complaints feel the same "fraudulent"! I asked them to shut down all of my accounts and was still given a reason why they couldn't. I can't wait to zero out and shut it down. Of course, there's no customer retention amongst CSR, it's not their business. I do not recommend this Credit Union. There has got to be a better way of doing business. So much for loyalty!

Awful, the worst credit union I have ever been associated with. Don't put your money here. My account numbers have been stolen many times and they have frozen my accounts for no good reason.

Why is RBFCU moving towards requiring palm scanning at the branches to conduct transactions? In biblical terms, "mark of the beast scanning right hand" refers to the idea that using a hand scanner to identify oneself could be interpreted as receiving the "mark of the beast" from the Book of Revelation, as the Bible mentions the mark being placed on the right hand or forehead, signifying a symbolic allegiance to evil forces; this is often a concern among some religious individuals who believe such technology could be a precursor to a future totalitarian system where people are forced to comply with a specific regime by using biometric identification. Please do not make this a requirement. People do not conform to this.

RBFCU has made sending wire transactions a pain in my YOU KNOW WHAT!!! RBFCU has repeatedly canceled or blocked my wire transactions, causing unnecessary stress and inconvenience. What's more frustrating is that these actions have been taken without any notification or explanation, leaving me unaware of any issues with my transactions. RBFCU's Fraud department has not been transparent with its actions. Their lack of transparency is grounds for leaving this review. Hopefully, I can prevent others from opening an account with this questionable financial institution. After I have accepted their disclosure statement, RBFCU shouldn't prevent a long-standing customer from completing online transactions. Especially with their own money!! I am considering ending my continued business with the financial institution...

It is a bank that is a bandit and a rat that takes money without authorization and does not help you. They took money from me without authorization twice. It is a bank that I do not recommend. It does not have good service, neither the managers nor the employees. It has a garbage service. They are a bunch of bandits who take unauthorized money.

I have used RBFCU bill pay with no problems for at least 15 years. In August 2024 they changed something and started sending paper checks instead of electronic payments. My student loan payment was mailed back and now had acquired interest and late fees. After 45 min on the phone with various supervisors it was explained to me the "my bills" are "my problem"! I asked why am I the customer being inconvenienced because RBFCU made a bad decision....and THAT was their response. I will be CLOSING my account tomorrow and going with USAA!

Worth bank customer service , lengthy hold time, slow to resolve issues and when told issues resolved, they are not! Do not treat customers with respect , main call center . Closed account and moved to another bank.