RBFCUReviews of rbfcu.org

We were scammed on a website . We asked RBFCU to help us recover our lost funds . They denied our claim because the transaction between the seller ( them ) and the buyer (us) was successful. That’s all the bank was telling us . That as long as the transaction was successful, we had no grounds for a claim. We lost a lot of money . RBFCU did nothing to help us

This 1-star is for Nick in the Home Loan Collections Dept. of which I was accidentally transferred to when my home loan isn’t late. (Which legally-speaking means the loan payment is 30 days past the due date and it’s at 16 days atm, and will be paid by EOW which isn’t the issue or what I was calling about.) Nick started the call off by speaking poorly of the RBFCU rep that transferred the call for giving him the wrong information - which seemed odd, but after how he treated me, made sense, as everything Nick said was a trained gaslighting technique to get me to make a promise to pay for an account that’s not overdue. Which wasn’t what I spoke to him or the original rep about. This went on and reached an extremely offensive level with Nick refusing to transfer me to someone above him. He disconnected the call when he didn’t like his behavior being called out and I called RBFCU again and made a formal complaint. (And received a resolution to my original request.) If RBFCU trains collection's reps to treat customers like dirt, when we literally pay your salaries, I hope all of you sleep really badly night after night. That includes Nick.

I am very disappointed with RBFCU. I had to file for Debt Consolidation. One of my Deposits was not changed in time. So the are not allowing me to withdrawal my pension. I have bills to pay and i will not be able to pay some of my bills due to this. $800 dollars I will not get. RBFCU took care of the problem

Horrible 😞 follow up on loans.Terrible service. Primitive service still want you to go into one of the branches to follow up on the loan application that is ridiculous. Tray security service instead.

See my review from 15 Jan. I was flat lied to by the RBFCU Rep after that complaint. I was told that, if I brought my own witnesses I could have my signature notarized. When we arrived at the Bulverde office, Sarah abruptly declared that wasn't possible, despite my assuring her that the central office had told me to the contrary. Even my witnesses were taken aback by supervisor Sarah's attitude. I asked to speak to the manager, another total waste of time. Latest RBFCU reply is their standard canned reply. My review was originally emailed to them B4 I posted it here. Simply they don't care about hearing from their members/customers as long as they keep drawing a paycheck.

Applied for a mortgage with full disclosure that property was a condo in a HOA. Provided address AT TIME OF APPLICATION. So they had full knowledge. Asked loan officer three times if 5% down applied to mortgages on condo. Yes. Yes. Three weeks and enough paperwork for them to see every detail of my life and they say we’ll give you 75% but only if HOA is warrantable because this is a Fannie Mae loan and we have to go by their rules. Again THEY KNEW FROM THE START what kind of property this was and had 5% down payment in my pre-qual paperwork. I put in my offer based on that and now I’m out cash for inspection, option fee and agent fee for new homeowner’s policy. Two realtors won’t get commission after busting their tails. And seller obviously disappointed. What’s worse is all the skirting around answers or avoiding them altogether because they know they screwed up. DO NOT WASTE YOUR TIME!

Only giving one star cause there's no negative stars. Does NOT recommend at all!!! If you have it I recommend leave them NOW!!! They will screw you over and steal your money!!! Leave before it's too late!!!! They stole my money and refuse to correct it or give it back and stopped me from getting any other bank account by reporting unnecessary and false data to credit bureau chex system!! Don't wait till it's too late!! Leave NOW and do NOT EVER apply for an account with them!!!!!

Complete waist of time, they pulled my credit (came back A+) but they were not actually interested in lending anywhere near their advertised rates nor according to any of their advertised terms on their website. Gerardo was even worse when they transferred my file to him.