RBFCUReviews of rbfcu.org

Response from RBFCUNov 17, 2025

Thank you for sharing your experience with us. We're sorry to read about the inconvenience and frustration caused by the hold time and lack of follow-up. We’d like to make this right and answer any questions you have about your loan inquiry. Could you please reply to this message or contact us directly at [email protected]? Your feedback is important to us, and we appreciate the opportunity to enhance our services.

Response from RBFCUNov 7, 2025

Thank you for sharing your experience, Duy. We’re sorry to hear about the frustration surrounding your recent check deposit. We understand how important this transaction was to you. When a check is flagged as potentially fraudulent, it’s often due to automated systems designed to protect our members from financial harm. That said, we’d like to look into this further and provide clarity on what happened and why. Please contact our Member Service team directly at [email protected]. We’re here to help restore your confidence in our services.

Response from RBFCUNov 7, 2025

Thank you for being a long-time member of RBFCU, we truly value your loyalty and the trust you've placed in us over the years. We're sorry to hear about your frustration regarding the credit limit increase process. We understand how important financial flexibility is, and are sorry to hear that your experience has led you to consider other options. Credit limit decisions are based on a variety of factors, and while we strive to support our members, there are times when we must adhere to specific criteria to ensure responsible lending. That said, we’d love the opportunity to review your situation further and see if there’s anything we can do to help. Please reach out to our Member Service Center at [email protected]. We’re here to listen and work toward a solution.

Response from RBFCUAug 29, 2025

Hi Christopher, thank you for taking the time to share your experience. We’re sorry to hear about the frustration you've encountered with check holds and the process of paying off your loan. We understand how critical timely access to funds is. We’d like to investigate this further and ensure that your concerns are addressed appropriately. Please reach out to our Member Service Center at [email protected] or reply to our information request with your contact details so we can follow up. We value your membership and would appreciate the opportunity to make things right.

Response from RBFCUAug 25, 2025

Hi, thank you for sharing your feedback. We’re sorry to hear about the difficulties you’ve experienced with our customer support and bill payment system. That’s not the experience we want any of our members to have, and we’d like to help resolve the issue. We will be reaching out to you so we can look into the payment issue and assist you directly. Thank you for giving us the opportunity to do better.

Response from RBFCUAug 25, 2025

Hi, thank you for sharing your experience. We’re understand there was some frustration caused by an inactivity fee on your savings account. We understand how concerning it can be to see charges on your account. Your feedback about statement visibility and notification preferences is valuable, and we’ll be sharing it with our team for further review. We’d also appreciate the opportunity to look into your account and see how we can make this right. Please feel free to contact us at [email protected] so we can assist you further.

Response from RBFCUAug 25, 2025

Hi Heidi, thank you for taking the time to share your experience. We’re sorry to hear about the frustration you’ve encountered regarding your car loan insurance documentation. Your feedback has been shared with our team, and we’re committed to reviewing the situation further. Please reach out to our Member Service Center at 210-945-3300 so we can look into your account and work toward a resolution. We appreciate your patience and the opportunity to make this right.

Response from RBFCUJul 17, 2025

Thank you for taking the time to share your experience, Kelly. We’re sorry to hear that you’ve encountered difficulties accessing your bank statements due to issues on the website. We also recognize your concern regarding the fee and processing time for obtaining your statements through alternate means. While our policies are in place to support a range of service requests, your feedback helps us identify areas that we can enhance. We will be requesting additional information so we can look into your specific situation and determine how we might assist further. We appreciate the opportunity to address your concerns directly.