RBFCUReviews of rbfcu.org

Was supposed to get paid today had bills to pay but they could care less... Called over with no real resolution to members that are still waiting on the direct deposits as of today at 2: 00pm I'm definitely switching banks Because I can't have this in the future where I don't have a backup or nothing is covered in these circumstances. I would look elsewhere because in times like this they don't have a backup for their members in case of outages or delays and direct deposits. Was told to pull out a line of credit which by the way you have to pay interest on that That's not really a real resolution

Had an account with RBFCU for a car loan that I paid off. Left some money in the account but stopped using it. Found out they added an inactivity fee and stole the remaining funds. Never do business with this company.

Do not use this bank. They will deliberately overdraft your account, while even though you have the money, will intentionally restructure your payments to put your entire account into the negative. Screw you guys. I have been banking with yall for over 15 years and you play with my life and money like this.

Avoid at all cost. Terrible business They dont like to let you spend your own money, they lock you out of your account all the time for no reason. literally the worst place to keep your money. Staff is mean and rude not helpful. I think they enjoy hurting people. Hospital dates moved back risking lives due to a staff members ego . Go literally any where else

Been a member since 2017. Was better then. Horrible now. Had a credit card when I first opened my account and got a starter $500 limit. Over the years I've tried 3x to get the limit increased/rate lowered with 0 Luck. Ended up closing it. Opened a card with Capitol One and got a $2k limit right off the bat with promo APR. Ive tried 3x to get personal loans from RBFCU for emergency expenses and every time denied. Had to turn to Upstart (I still use even now) that ALWAYS approves me and offers competitive rates. When I financed my Car I didn't even give RBFCU a thought. Just opened an account with a competing bank and got approved & financed in less then a week! Also- RBFCU has plenty of hidden fees. Look for another bank. This one has only gone downhill over the years. I let all 3 of my accounts with them go inactive. They dont deserve my business and dont deserve yours either. Do your research.

I've experienced fraud with my account 4 times in the last 6 months. The customer service I experience is almost always rude and unprofessional. They will knowingly transfer me to other departments even knowing that the other department is closed. The branch I went into to ask for help gave me a disconnected number to call and told me they wouldn't help me at the branch because it would take too long for them. The last time I received fraud on my credit card, I explained to the lady on the phone, that I never even received my new card in the mail, so any transactions couldn't have been me, since I didn't active the card. She removed one of the three charges I did not make, and then left the other two so now I'm receiving late fees on fraudulent charges I have already complained about. I've been with RBFCU for over ten years at this point and because of the poor service the past year, I have unfortunately decided to completely close my accounts as soon as possible.

dated and archaic credit unions, their phone tree SUCKS. Why take all my information (sensitive information as well) only to tell me you are closed. Everything the do is slooooow and difficult to work with.

Horrible Customer Service. Inactivity fees were charged to not using the account. $5.00 a month for October, November, December in 2025 and then in 2026 they raised it to 2026. I am sooooo upset. They don't understand how to treat a customer or take care of any issues regarding this. Not friendly. I wouldn't recommend them to anyone.