Richard C.
Sadly RBFCU is no longer the best.
I have not been able to use the "Transfer Money" feature. I get all the way to entering the one-time code they send then ...nothing. It isn't working for me. Since Wednesday, today is Saturday, I have called for help everyday. No response. Even this morning I call and wait for a representative and the call is disconnected. Also used their email for customer service on Thursday. Finally get a reply to my email. They wrote back "We apologize however we are unable to review or discuss account specific information via this avenue of communication because it is not secure.". At your convenience please call us. Still shaking my head at that. **Read RBFCU reply, below.**
Response from RBFCUMar 6, 2023
Hello Richard, we understand you're experiencing issues with the 'Transfer Money' feature and we're sorry for the difficulty faced when trying to contact help. We'd like to make things right and offer our assistance with the matter. So we can escalate this further with our team, can you please email us at [email protected] with the name and phone number associated with the account?