RBFCUReviews of rbfcu.org

Being a member of RBFCU since 1982, I have seen customer service go to total crap. They have lost the personal touch, don’t return phone calls, want to work via email. They seem to work better with people that have low credit scores and excellent payment history. Treating credit worthy people like they are dirt with question after question after question. I have also personally seen members with poor credit get loans right and left without any problems. I guess they like these consumers more because they get more interest off of them.

FWIW, this is my second review of RBFCU. Same bank, different problem. In my attempt to close my account, I overdrew it. Once recognizing the overdraw, I authorized payment from another institution to cover the overdraw. RBFCU now refuses to honor the payment and offers no explanation. Meanwhile, the overdraw sits there as a big black eye. As I'd suggested about the previous complaint, RBFCU is a disingenuous bank. OK, a day later, they honored the deposit and my account is now in the black. Looks like complaining works.

I have had a business account with RBFCU since 2016. Today one of my customers informed me that they will no longer business with my company. We have been doing business for over six years with mutual clients. Then I hear this with absolutely no notification and no reasoning. We have never bounced a check, been late on anything and have been in perfect standing with them since day one. It's no wonder their online reputation is one of the worst I have seen.

I got a response from rbfcu concerning my post from a couple of days ago. I call a big BS on their response. If they truly wanted to be of assistance, they would have assisted me the day of the incident. I'm going to contact NCUA concerning their awful business practice and recommend everyone with a complaint do the same.

I've been a member for 35 years. This place has gone downhill big time. Highly recommend to try other credit unions. One of their competitors gladly helped me with a tiny, emergency loan within minutes. The 35 years means nothing to them. Too many hoops to try to jump through with this place. Sad to see.

Predatory and opportunistic banking at its finest. Once you go underwater, you can’t get out because they keep hitting you with fees—so much so you literally can’t get out from under your debt. Do not fall for their comments here to people: “Oh, we’re so sad to hear this.” No they’re not. They make millions of dollars a year from suckers just like you and me. We are moving to Chase—at least we know they won’t fu*k us over this badly: $6K in fees in one year. RBFCU needs a big ass class action lawsuit.

I’ve been with RBFCU for nine years. It seems that customer service has now degraded to the point where you can no longer even get someone on the phone. My most recent problem occurred when I could no longer print copies of checks that have cleared my account using their web site. This feature is important to me because I use the printed copies to keep business records. The checks I am interested in printing cleared my account more than two weeks ago. Since I cannot simply call customer service, I am left with having to leave messages for customer service via the web site. After waiting a day, I have been told that opposed to simply e-mailing copies of the checks in question they must issue a request to their records department and that it could take up to 7-10 days. It seems as though they have taken the simple web site feature of printing a check and turned it into rocket science. At this point I am compelled to search for a banking institution that better meets my needs and also provides viable customer service. I simply refuse to put up with the type of abysmal customer service that currently exists at RBFCU.

You all lost a member and potential business from someone with an 830 Fico score because she was my biological aunt who might as well be my mom and has been acting as my mother more than half my life but we were honest when asked. And if we would have lied and said she was my mom. You people would have never known the difference. So you let honesty get in the way of helping a member and making money over doing the right thing or compromising and finding away to make her a member. No one I know will ever be able to mention rbfcu no one I pass walking by will be able to let me hear rbfcu without being told how I was treated in one of your branches by an employee and then to top it off I held for 30 min online waiting to get someone in the phone Because it didn’t give me the option for a call back that time and I was disconnected in transfer last time no one called me back. This place has turned into a joke unless you got blackmail or dirt or a ton of money does anyone care about you there.