RBFCUReviews of rbfcu.org

Standing in line at the Ben e white location for 23 minutes!!!!!! Just to make a simple bank transaction. It is absolutely the worst. Switching banks on Monday. This is the worst!!!!

This bank is crap...I have been trying to clos3 my account for 2 weeks and they always give me a excuse...Oh we don't close accounts on mondays or u have to be here for a certain amount of time before we can close...

This bank is not secure. My debit card has been hacked twice two of my sons have also been hacked and the bank does not refund your money. They say they will fill out a report and review the situation and see if it's eligible for a refund when they know for a fact it's not your transaction. They have never returned any of our money on the fraudulent charges. This bank is fraudulent themselves they are a scam and they are bleeding people for money. For all I know they're involved in the debit card hacks because it seems to be very easy to hack RBFCU cards. For your own personal safety and financial well-being leave this Bank.

HORRIBLE. Stay away from this bank. I’ve been a member for over 10 years and this bank used to be good. Now they pray on customers with fees and their customer service has gone to crap. I had fraud on my account and called and opened a new account. They wouldn’t close the old account because of a waiting period. After the conversation I was led to believe I did not need to do anything else and that my card had been cancelled and courtesy pay turned off. I could call and cancel my account at a letter date. I noticed on April 5 that I had been charged NSF fees in that account for something that tried to go through. I messaged them several times. They did say I had to call them to discuss the charges. In the past they would accept customer messages. It is hard to call them because the calls are SO long and I have a life…. all of the sudden several other charges were going through and being “retried” leading to almost $300 in charges. I called and spend almost 2 hours on the phone and they refused to give me my money back. I was given false information and they basically stole money from me. I will be switching banks.

I have been with RBFCU for 10 years and this is the last one. I have their cash-back MasterCard, which they rolled out the new version of it called the World Card. It will NOT show my payments in the available balance and it won't show a rolling balance, so there's no way to know if your total is correct (which is alarming since their "available balance" is incorrect). Plus, the old card used to let you dump your cash back into your checking. This new version ONLY lets you put it on their card (as in the card that won't show you if it really applied the payment to the balance or not). I used their chat last Saturday about this problem and was told a supervisor would contact me Monday. Nope, didn't happen. I contact chat again on Monday and on Tuesday. A supervisor finally emailed me on Tuesday. I replied with further concerns and have not heard back from her since. It's Saturday. I spend over $100 grand yearly on that card, but no more . . . as I will be leaving.

Terrible customer experience. They don’t look out for their customers and are extremely rude when customers seek help. I talked to Marshall on the phone who said he was a supervisor. He just brushed off my concerns and kept reiterating that my issue is just my problem. I’ve been with other banks who are willing to help customers but not RBFCU. They prefer to just be rude and say things like “that’s on you.” The customer support team on the phone is extremely rude and unprofessional. I had an issue where I had an overdraft fee. I wasn't notified about this until the next day when I received an email. So I took quick action and added the funds to my account. I was only short $8 and so I called to ask if the fee could be waived as I hadn't had this happen before. The RBFCU website states that the fee can be reversed at their discretion which is why I called. The first person I talked to, Paul, said he would check with a supervisor as they have the final say on this. That's when I was connected to Marshal who was very condescending and rude. Wouldn't really look into this matter. He just kept pointing out that this was my fault and that's why he wasn't going to do anything about it. I asked him if he could take my situation into account as the website states that they could reverse it but he said "point in case" he couldn't because of my user error. Which I understand but his time was very condescending and unprofessional. Again the worst experience I have ever had with a bank who was so unwilling to listen and help their customer. Instead they prefer to make us feel worse. It's like a previous rep I talked to on the phone told me "well we don't work like other banks!" Those we're her exact words.

I have had a signature loan with RBFCU for a few years and up until this month I’ve always received great customer service. I submitted a payment 7 days prior to the payment being due. On day 8 it would be considered late. The day after I submitted the payment I called customer service again because I didn’t see it debit my account, they confirmed it was processing. I received a call today saying that they don’t see a payment in process and it is on the verge of being late. After about 30 minutes they finally found my payment. At this point RBFCU proceeds to tell me there is nothing they can do and if it post after the due date it will be considered late. I have worked in banking for more than 15 years and this is not the way this situation should be handled. I am really disappointed.

I should have followed the advice here. Opened account and closed next day. I'm not going to go in detail here. One word to describe the North Austin location. SUCKS Reply You have my phone numbers or give me a direct line to talk.